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How do I download a P2P order receipt?
On the app On the P2P trading page, select Orders Select Orders to proceed to the next phase Select the completed order that you want to download the receipt for Select completed order of your preference to retrieve the order receipt Select the Download button at the bottom of the order review page. Open or save a PDF file to review the receipt.Published on Dec 17, 2024Updated on Feb 9, 202668How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on Nov 6, 2024Updated on Mar 4, 202674How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560How do I manually swap assets from Synapse?
If you've received a token other than your desired token due to liquidity issues, you can swap it to get your desired assets on the Synapse platform. Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet...Published on Oct 24, 2024Updated on Feb 9, 202611How do I manually redeem my funds in Arbitrum?
After you've completed your order but haven't received your funds in your account, you can manually redeem it with the following guidelines: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on Sep 12, 202546How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on Sep 12, 202544How do I manually update my OKX Web3 extension wallet?
However, if the automatic update is not triggered on time, you can manually update it through the Google extension management page. Select Extension and Manage Extension; or copy chrome://extensions and paste it into the Chrome address bar.Published on Apr 20, 2024Updated on Mar 2, 20261,384How do I manually redeem my funds on the official Portal Bridge website?
Once you've switched on the manual claim, proceed to connect the walletPublished on Sep 11, 2024Updated on Sep 12, 202528How do I generate AI artwork on OKX marketplace?
Uploading Your Art: For established artists or those who prefer to create art manually, OKX's NFT marketplace provides a straightforward process for uploading your own art. Once you've logged into your account, you can easily submit your art pieces for consideration. The platform ensures that the art you submit meets the required standards and is appropriately displayed for potential buyers. This means your creations will have a chance to shine in the vast NFT ecosystem.Published on Nov 13, 2023Updated on Sep 12, 202523How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202652DEX Referral FAQ
Method 1: Click invitation link (Recommended) Click the invitation link shared by your friend Click the Join Now button Authorize with your wallet to complete the binding Note: if you download the app through a friend's invitation link, all wallets you add in the app will automatically bind to your friend's referral code Method 2: Manual input Open the Referral Center Click Enter referral code Enter the code and sign to complete the binding If the binding is completed on the app, any new walletsPublished on Dec 31, 2025Updated on Feb 11, 20262How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on Sep 5, 2023Updated on Feb 12, 2026851OKX ZERO Trading Fees event FAQs
When a trading fee is incurred and paid, OKX will deduct the equivalent amount from your rebate card and credit it to your funding account the next day.5. When will I get my rebate card for the OKX ZERO Trading Fees event? Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event.Published on Jul 6, 2023Updated on Feb 12, 202638How do I link an authenticator app?
Download Authenticator App through App Store or Google Play Store If you're using an Apple Device, search and download the Authenticator app through the App Store.For Android devices, you can download the app from Google Play (your device must be able to access Google services).Published on Aug 29, 2023Updated on Mar 25, 202615,997How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Please provide a PDF file or a clear photo of the document; screenshots are not accepted. The address on the document should match the residential information you provided during your identity verification. The document must be in your name.Published on May 7, 2024Updated on Nov 17, 20251,109