We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.

We're sorry to hear that! You can still raise a dispute on the order details page: Go to Orders (on the app) / My Orders (on the web) from the navigation bar and select the relevant order Select Need Help? and select the relevant reason Follow instructions on-screenCan I cancel a P2P dispute? If you've raised a dispute, you can cancel it anytime on the order details page.

You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account. If not, please stay alert and beware of potential scams.