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Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on Oct 17, 2025Updated on Jan 27, 202614What are the cryptoassets that are listed on OKX in France?
LooksRare LPT Livepeer LRC Loopring LSK Lisk LTC Litecoin LUNA Terra Luna LUNC Terra Classic MANA Decentraland MASK Mask Network MATIC Polygon MINA Mina Protocol MKR Maker MLN Enzyme MOVR Moonriver MXC MXC NEAR Near Protocol NMR Numeraire NYM NYM OKB OKB OKT OKT Chain OMG OMG Network OP Optimism OXT Orchid Protocol PEPE Pepe PERP Perpetual Protocol PHA Phala Network POLS Polkastarter PSTAKE pSTAKE Finance PYTH Pyth Network QTUM Qtum RAY Raydium RDNT Radiant Capital REN REN REP Augur RNDR Render RPL RocketPublished on Mar 18, 2024Updated on Feb 9, 20262What are the cryptoassets that are listed on OKX in the United Arab Emirates (UAE)?
Fan Token PRCL Parcl PROMPT Wayfinder PROVE Succinct PSTAKE pSTAKE Finance PUMP pump.fun PYTH Pyth Network PYUSD PayPal USD QTUM Qtum RACA Radio Caca RAY Raydium RDNT Radiant Capital RENDER Render RESOLV RESOLV RIO RIO RON Ronin RPL Rocket Pool RSR Reserve Rights Token RSS3 RSS3 RVN Ravencoin S Sonic SAFE Safe SAHARA Sahara AI SAND Sand SATS Satoshi SCR Scroll SD Stader SHIB Shiba Inu SKL Skale SKY SKY SLP Smooth Love Potion SNT Status SNX Synthetix Network Token SOL Solana SONIC Sonic SVM SOPHPublished on Sep 18, 2024Updated on Nov 17, 20258How can I get my project listed on OKX?
Provide clear details on: Total supply Token distribution Utility and value Strong tokenomics show sustainability and long-term viability.Should I introduce the leadership team? Yes. Include short bios of key team members highlighting: Relevant experience Roles and responsibilities Notable achievements A strong team builds trust.Is financial transparency important? Yes.Published on Apr 16, 2026Updated on May 6, 2026How do I check on updates to my support ticket?
You can also view your past chat history with our customer support team through the following methods. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only. To respond to our support team, you’ll need to open the ticket details using the unique link provided in the email. Note: If your ticket has been closed, you'll no longer be able to reply to it.Published on Oct 17, 2025Updated on May 18, 202661What can I do if I trigger risk control?
Please follow the instructions in the email. Once the review is complete and considered risk-free, we'll unfreeze your account within 1 to 3 working days.1. What should I do if I trigger the platform's risk control? You can submit a self-service appeal in the app by following these steps. This is the fastest and most effective way to process your appeal. You can go to your OKX app homepage > P2P Trading, select the Appeal in the pop-up window at the bottom of the page.Published on Sep 13, 2023Updated on May 14, 20261,817OKX listing mechanism
In order to provide more trading information, following the end of the call auction, OKX will display the project team's opening price at the commencement of continuous trading as the initial price of the trading chart. The project team's opening price is provided by the token project team usually based on the valuation of the project.Published on Apr 27, 2018Updated on Apr 2, 20267,496How do I raise a dispute when using P2P trading?
Our customer support team strives to handle all your disputes with care, but we'll need some processing time to review your case. The resolution of the case depends on the response of both buyer and seller. Also, the more relevant information you provide, the faster we can handle your case. Please allow up to 24 hours for the team to respond to your case.How can I raise a dispute in P2P Trading?On the app Head over to the canceled order page and select the Need help?Published on Aug 22, 2023Updated on May 6, 20263,578How do I determine my company type and understand which documents I need to prepare?
For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.Published on Oct 13, 2023Updated on Feb 12, 2026146How do I know what my institution type is?
For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.Published on Oct 13, 2023Updated on Feb 9, 20261What do I need to do when I change my country of residence?
If the issue persists, please contact our customer support team for assistance. Account statements and history data Your account statements, trading history, and funding history won't be accessible for download after updating your country of residence across data centers. You may download your required account statements or historical records before proceeding. If you have any questions or need further assistance, please contact our customer support team. Fee levels will be reset.Published on Apr 10, 2025Updated on Mar 16, 2026624How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
If you currently hold assets on OKT Chain, please visit here and follow the on-screen instructions to withdraw your funds.How do I withdraw my assets? Note: this tool is only supported on desktop browsers. You’ll need to install the OKX browser extension wallet before proceeding. Once the extension is installed, follow these steps: Open the withdrawal tool and select Connect Wallet in the top menu Select Connect wallet from the Web3 site Click Connect in the pop-up window.Published on Jan 16, 2026Updated on Feb 6, 202612How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on Oct 8, 202538What's OKX Web3 Gaming?
You can follow the steps outlined in OKX WaaS-Marketplace API to create a project and generate API keys from the developer portal. Note: if you have any questions, you can always contact our support team via our OKX API Telegram group for real-time support.How do I issue my allowlist and NFT on OKX? You can refer to this article to learn more about issuing your allowlist and NFT assets.How do I enforce the collection of NFT royalties?Published on Jun 18, 2024Updated on Jan 27, 2026276Why is my deposit/withdrawal suspended?
Please follow the project team's official announcement, or retry deposit/withdrawal on our platform.Specific cryptocurrency is delisted We're committed to safeguarding users' interests and maintaining the longevity of the industry. As such, we will regularly conduct thorough audits on project teams, operations, token transactions, and technology. Any tokens/crypto that fail to meet our standards will be delisted, and deposits will be disabled. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on Jan 26, 20261,035