Why did my passkey stop working after reinstalling the Android app? On Android, uninstalling and reinstalling the app clears local security data, including your passkeys. As a result, previously bound passkeys become invalid, and you'll need to bind your passkey again after reinstalling. To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.

Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.

A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool. If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app.

You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.

Why did my copy trader order fail? The following factors could stop you from copying a trade: A lead trader has stopped leading trades or has had their lead trader status revoked A lead trader has reached the daily lead trade limit A lead trader's trade has triggered risk control Your trading account has insufficient funds Your open position value has exceeded the spread protection amount Your total copy trade amount reached the maximum limit you set2.

The US$ amount will be calculated using current order book data.I selected counterparties, created my RFQ, and now my counterparties have vanished. What happened? The various makers on Block Trading by OKX have the ability to designate which products and currencies they are able to provide quotes for. Should your RFQ contain instruments that are not those that a selected counterparty is willing to quote, their name will be removed from your selection.

Clicking on the Maker name or the Quantity will expand the line and reveal quotes by Makers that may not be the most competitive ones. The platform will sort based on certain criteria, but for complex strategies involving multiple settlement currencies some users may find the top sorted quote to be less competitive than some others.Why does the quantity, quote currency, and strategy say "custom"?

It’s typically shown at the top of your wallet interface (for example, Ethereum, BNB Chain). Select Add network Enter the network details, as below: Network name: name the network (for example, "My Testnet"). New RPC URL: the custom RPC endpoint (must be a valid HTTPS address). Chain ID: unique identifier for the network (for example, 137 for Polygon). Currency symbol (optional): like ETH, BNB, and more.

Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.

Check your status here. Sub-accounts will not be eligible to participate or receive any rewards. User Scope: Users must be new OKX users who have successfully completed advanced identity verification (KYC2). This Campaign is open to users in all eligible jurisdictions. New Trader Status: Eligible users must have never conducted any trades on any OKX master or sub-account prior to their first trade initiated via TradingView for this Campaign.

KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).

If lost, the assets in your wallet can't be recovered. To back up, go to your Web3 Wallet > asset bar > more > Wallet Management > Back Up Wallet > Back Up Seed Phrase / Back Up Private Key.3. Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again.

For more details, refer to: How do I manage my assets in my OKX wallet? Important Note: Before initiating a transaction, make sure your wallet holds enough cryptos to cover the network (gas) fees. For example, transactions on the Ethereum network require a sufficient amount of ETH, while transactions on the Solana network require a sufficient amount of SOL. Step 3: View cryptos OKX DEX supports one-stop crypto discovery, analysis, and trading.

Note: never import unknown seed phrases or send your crypto assets to strangers. Scammers offer a "too good to be true" deal of free crypto in Telegram 2. Transfer Funds to Fraudulent Platforms Scammers will lure users to withdraw their funds to fraudulent platforms by promising high returns. They initially provide users with some profits.

Log in to your OKX account > Select Menu > Scroll down and select API > Create API key 2. Fill in the API name > Select Account and Purpose > Enter the IP address allowlist > Select Permissions > Enter the Paraphrase On the Web: 1. Log in to your OKX account > Go to your Profile and select API and connections > Create API key 2. Fill in the API key name > Select Account and Used for 3.