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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,834All you need to know about OKX Middle East Fintech FZE
Feature Category Feature All Users Qualified retail & institutional investors Buy/Trade Crypto Express Buy/Sell ✅ ✅ Buy/Trade Crypto Convert ✅ ✅ Buy/Trade Crypto Deposit/Withdraw AED and USD ✅ ✅ Buy/Trade Crypto Spot trading ✅ ✅ Buy/Trade Crypto Spot margin trading ✅ Up to 5x Leverage ✅ Up to 5x Leverage Buy/Trade Crypto Derivatives trading (perpetual swaps, futures, and options) ✅ Up to 5x Leverage ✅ Up to 50x Leverage Buy/Trade Crypto P2P ❌ ❌ Buy/Trade Crypto Copy trading ❌ ❌ Buy/Trade Crypto TradingPublished on Jul 24, 2025Updated on Mar 30, 202610How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on Sep 18, 2024Updated on Sep 8, 202513What types of partnerships does OKX have?
and select Submit your Drop Select Submit your Drop to submit your Drop application Fill in all the required information and select Submit to complete your application Due to the high volume of submissions, we regret that we're unable to respond to every submission. If your project meets our criteria, a team member will reach out directly. We appreciate your interest in OKX Drops!OKX Market Forced Royalty Contract 1. What is OKX Market Forced Royalty Contract?Published on Jun 18, 2024Updated on Feb 9, 2026127Why should I choose OKX affiliate program?
We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate. You can earn up to 50% commission on all trading fees generated by your referrals.Published on Apr 19, 2024Updated on Apr 6, 202618My phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on Jan 27, 20267My mobile phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 22, 2023Updated on Jan 27, 2026464How do I withdraw my coins using Unstoppable Domains on OKX?
Now, due to our partnership with Unstoppable Domains, we're bringing our users human-readable wallet addresses, leading to a seamless crypto transfer and withdrawal experience. This integration will also greatly mitigate the risk of losing funds due to human errors. How can I withdraw my coin using Unstoppable Domains on OKX? Purchase your own domain: Visit Unstoppable Domains and sign up for a new account.Published on Mar 26, 2024Updated on Sep 12, 202555My authenticator app isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 11, 2023Updated on Feb 9, 20262,000USD-margined futures contracts FAQ
We're introducing all-new USD-margined futures, while allowing users to select their preferred settlement currency. All trading liquidity is consolidated into USD unified order book for a seamless trading experience. USD-margined futures are expressed as XXX/USD UM.What settlement currencies are supported? Supported settlement currencies: USD, USDC, and USDG.How do I change the settlement currency?Published on Oct 13, 2025Updated on Feb 12, 20266Managing RFQs on the RFQ board
To see the actual time remaining for a quote, hover over this area to reveal a tooltip with the number of seconds remaining in that quote's lifetime.I've clicked on "Quote" to quote an RFQ and in the popup window and clicked the "Submit" button, however nothing happens. Why is this? The window that pops up where you can submit quotes will include the most recent prices from the order book.Published on Jun 30, 2022Updated on Sep 10, 202517How do I manage my P2P settings?
While we're doing our best to verify them, sometimes you may encounter malicious people. They try to impersonate our customer support agents to get your sensitive info, such as passwords or verification codes. There are 2 main types of phishing: SMS and email phishing (smishing) that uses various types of text messages. Most often, smishing starts with a message informing you that you received a large amount of funds. Voice phishing (vishing) that uses voice calls.Published on Aug 22, 2023Updated on Mar 17, 20262,527How can the OKX NFT Marketplace keep your NFT investments secured?
With stringent verification processes, multichain integration, cutting-edge security protocols, and the assurance of verified listings, we're committed to reducing the stress of falling for scams in the NFT space. By choosing OKX, users can confidently explore the world of NFTs while keeping their investments secure and authentic.Published on Nov 10, 2023Updated on Sep 12, 202520What's a dusting attack?
The accumulation of crypto dust is a common occurrence; most of the time, it’s nothing to worry about. Crypto exchanges help alleviate the issue associated with crypto dust by allowing users to swap their dust for governance tokens. This encourages users to make more transactions, which results in the exchange benefitting from the related fees. Meanwhile, users can get rid of the dust in their wallets.Published on Oct 4, 2024Updated on Mar 3, 202613