You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.

After you become a lead trader, you can continue carrying out trades on the regular trading page. If a trade involves one of your selected lead trade contracts, a signal will be automatically sent to traders copying you, and they’ll automatically copy the trade at the market price. Lead traders can lead trades in spot copy trading, futures copy trading, and bots trading.

Visit here to find out more about the possible reason for the failure of spot lead trade.

If the recipient is another trading platform, please reach out to their customer support for help.

For more information on this, check out the audit report here. OKX Account Abstraction audit report - 2023.06.28 The AA Smart Contract Account (Account Abstraction) module of OKX Web3 Wallet has passed a security audit conducted by the third-party security firm SlowMist. The audit was completed on June 28, 2023, and all identified risk items have been fixed. For more information on this, check out the audit report here.

Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.

If you've initiated a crypto deposit into your OKX Wallet but it hasn't arrived yet, you may find out more about it here.

Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.

Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.

For more information, you can always refer to this article to find out more about modifying your collection.

your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out

If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.

When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.

Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.

Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.