FAQ
Account management and security
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 27, 2026466
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Apr 1, 2026389
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Apr 17, 2026593
- How do I change my login password?Published on Aug 22, 2023Updated on Apr 25, 202619,621
- How do I update my login password?Published on Aug 22, 2023Updated on Oct 15, 202529
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Apr 23, 20267,602
- I haven't received the verification codePublished on Aug 16, 2023Updated on Apr 24, 202632,877
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Feb 9, 202626
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Apr 20, 202613,079
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Jan 29, 20264,271
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Feb 9, 20262,043
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Apr 24, 20264,667
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Feb 12, 2026300
Showing 31-43 of 43 articles