All
FAQ
Announcements
Product documents
X Layer upgrade and OKT/OKB asset handling FAQ
OKTChain will continue operating until January 1, 2026. Before this date, you can deposit OKT to the platform at any time. Deposited OKT will be automatically converted to OKB based on the same average closing price rules.How are other on-chain assets on OKTChain handled? OKTChain will continue operating until January 1, 2026. You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB?Published on 13 Aug 2025Updated on 29 Jan 202625Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 Mar 2026116A beginner's guide to identity verification
You may need to provide an additional proof of address document to verify your new address.6. Why do you need my residential address? We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.7. I'm under the age of 18. Why can't I sign up? Due to local laws and regulations, you must be 18 or older to access our services.8.Published on 25 Sept 2023Updated on 16 Mar 20266,447How can I do spot trading with the Jupyter Notebook?
acctLv == "2": 14 print("Single-currency margin mode") 15 elif acctLv == "3": 16 print("Multi-currency margin mode") 17 elif acctLv == "4": 18 print("Portfolio margin mode")10.Published on 29 Sept 2023Updated on 10 Sept 2025542How do I create passkeys? (app)
(The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2. Open the OKX app, go to menu, and select Profile and settings Select menu at the top left corner 3. Find the Security in the User center Select Security on the user center page 4. Select Passkeys Select Passkeys to continue 5.Published on 16 Aug 2023Updated on 16 Mar 202612,724Index components weightage adjustment FAQ
You may refer to the table below for the changes: Changes Before After 3 or more index components are available Components are weighted equally Components are weighted by their pre-set weighted values Component's price deviation limit The deviation limit was ±3%. If a component's price deviates more than 3% from the median price of all components, the component's price will be taken at 97% or 103% The deviation limit was updated from ±3% to ±2%.Published on 14 Dec 2023Updated on 12 Feb 202613Crypto profit & loss analysis (PnL) FAQ
The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. Do Perpetual/Futures profits and Margin profits affect the profits in Crypto PnL analysis? Yes, the unrealized PnL and margins of crypto-based Perpetual/Futures will affect the number of positions currently held and will be included in the calculation of the PnL analysis.11. What are the average cost price and cumulative cost price?Published on 22 Aug 2023Updated on 3 Mar 2026103What is the New User Full Rebate Program?
Users from the following countries or regions (subject to verification information) may not be eligible to participate in this campaign: please refer to clause 3 of OKX's risk and compliance disclosure.Published on 16 Mar 2026Updated on 16 Mar 2026What should I do if I mistakenly withdraw crypto via the wrong network?
Paste the deposit address you copied from your exchange account Paste your deposit address 6. Enter the amount and select Next to review your send details and select Confirm to complete the process of retrieving the assets Review your send details Note: When you send crypto from OKX wallet, ensure you have sufficient OKB as transaction fees.Published on 17 Mar 2023Updated on 26 Jan 20265,411How do I close my account? (web)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.Published on 22 Aug 2023Updated on 11 Feb 2026453Unseen City Shirts - Blue Moon - NFT FAQ
You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on 25 Apr 2024Updated on 4 Dec 20252Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Here's how the trace table is constructed (for a simple example, 3 users whose maximum usd value is less than 4^6 = 4096): We initialize a table with 32 rows and 5 columns, and we fill the user's values and IDs into row, where k % 8 = 6, and . Every 8 rows is a block, and user asset info are now in backwards of each block. The first user is given virtual 0 balances, so we can publish it to prove that the accumulation of values does not start from a negative value.Published on 10 May 2023Updated on 8 Sept 2025178How do I close my account? (app)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Select '>' to view the User Center page Open user center page 3. Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible.Published on 22 Aug 2023Updated on 11 Feb 2026885Why did my identity verification fail?
Under 18 Years Old Users must be 18 years old or above to complete identity verification. Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services.Published on 5 Sept 2023Updated on 23 Feb 202611,504Affiliate FAQ
For any reason, if your invitee's registration or recall fails, it's not possible to re-bind them to an affiliate.6. Under what criteria can I recall my invitees as an affiliate? As an affiliate, you can recall your invitees if they haven't made any deposits, trades, or logged in for over 180 days.7. Can invitee delete their account and re-sign up to attribute it to a different affiliate?Published on 4 Dec 2024Updated on 17 Mar 2026719