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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on 26 Aug 2025Updated on 19 Mar 202644OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 16 Mar 20267,461How do I manage my P2P settings?
Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool.Published on 22 Aug 2023Updated on 17 Mar 20262,524I haven't received the SMS code
You can choose an alternative verification method, such as the Authenticator app, voice call, or email, to complete the verification. Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead.Published on 16 Aug 2023Updated on 3 Mar 202632,416How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on 9 May 2025Updated on 4 Mar 2026321How does futures spread trading work on OKX Liquid Marketplace?
The idea is to make money off the price difference between the two futures – which are also called the two legs of the strategy. The profit a trader makes from this trade comes from the price difference, or spread, between those two contracts. That’s why this strategy is called market neutral; the underlying asset’s price direction does not influence its profitability.Published on 13 Mar 2024Updated on 10 Sept 20256OKX API FAQ
Real account calls require the use of the real account APIKey, and the value of the x-simulated-trading parameter in the request header needs to be 0. Simulated account calls require the use of the simulated account APIKey, and the value of the x-simulated-trading parameter in the request header needs to be 1.What's "Interface error: 51010 Request unsupported under current account mode"? This is related to your account mode.Published on 20 Sept 2024Updated on 3 Mar 2026132Why do I have to trade on OKX Liquid Marketplace?
Customizable strategies: Carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Options/volatility strategies: collars, straddles, strangles, covered call, protective put, synthetic futures. Creation of synthetic currency pairs by going long one name and short another. For example, BTC/USDT vs AVAX/USDT booked atomically create a synthetic BTC/AVAX pair.Published on 13 Mar 2024Updated on 30 Oct 202516How do I adjust leverage levels?
If your margin falls below the maintenance level, we may issue a margin call, requiring you to deposit additional funds. If you fail to meet the margin call, your position may be liquidated to prevent further losses.5. Can I use cross margin and isolated margin on OKX? Yes, we offer both cross margin and isolated margin options: Cross Margin: uses the entire account balance to maintain positions, sharing the risk across multiple trades.Published on 2 Aug 2024Updated on 21 Mar 202657What's Options trading?
Contract Type Call and Put Exercise Style European options Contract Expirations 1, 2, 3, 4 dailies 1, 2, 3 weeklies 1, 2, 3 monthlies 1, 2, 3 quaterlies of the March, June, September and December cycle.Published on 19 Nov 2024Updated on 9 Feb 202610How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 16 Mar 202613,683Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
Wrong Address: OKX is not responsible for any losses resulting from you sending any NFTs to the wrong address(es). You shall ensure that you deposit your NFTs to the right address(es). You shall provide the correct address of your wallet that you will use to receive your NFTs. OKX shall not be liable for any losses resulting from your own fault or error, including providing an incorrect or wrong wallet address for receiving NFTs or transferring your NFTs to a wrong address.Published on 19 July 2024Updated on 9 Feb 20261How do I avoid liquidation with trading tools and features?
Liquidation happens when the level reaches 100% and the margin call alert is at 300% (TBA). Always monitor your margin level Use stop-loss orders: a stop-loss order automatically closes your position when the market price reaches a predetermined level, limiting potential losses. Adjust leverage levels: modify your leverage as you prefer. As using high leverage increases the risk of liquidation, consider using lower leverage to reduce potential losses.Published on 2 Aug 2024Updated on 17 Nov 202515How do Simple Buy/Sell and Spot Trading differ?
Simple Buy & Sell Crypto (sometimes called Convert) gives you an instant quote for your trade. The price is locked for a few seconds while you review it, temporarily shielding you from sudden market swings. The quote already contains a small spread, so the buying/selling price is higher than the selling price, but no extra fees are added after you confirm. Convert on the webWhat's Spot Trading?Published on 28 July 2025Updated on 9 Dec 20252My mobile phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. Switching verification method in the app Switching verification method on the webI want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on 22 Aug 2023Updated on 27 Jan 2026459