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How do I migrate my email address or phone number to another account? (app)
Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you'll see a pop-up message. Select Migrate email address to continue Select Migrate email address to continue A guideline will be displayed and you're required to select I understand Email transfer preview page will be displayed and you're required to select Next Consequences of closing account will be displayed.Published on 22 Aug 2023Updated on 29 May 2026596How do I migrate my email address or phone number to another account? (web)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.Published on 22 Aug 2023Updated on 29 May 2026394How do I fix errors when submitting my institutional verification?
If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features.Published on 10 Oct 2024Updated on 29 May 202660How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on 22 Aug 2023Updated on 2 June 2026898How do I change my authenticator app?
Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify? > Reset authenticator method > Select one or more authentication methods you've lost access to or want to reset. Select Confirm > Continue to complete verification using another authentication method you still have access to.Published on 11 Sept 2023Updated on 29 May 20264,428How do I close my account? (web)
Select Continue to close if you still want to close 6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8.Published on 22 Aug 2023Updated on 2 June 2026465OKX listing mechanism
Final auction period (last 5 minutes) Users may continue placing limit buy and sell orders. Order cancellation and modification are no longer supported during this period. Auction ends All eligible orders are matched at a single opening price. Continuous trading begins shortly after the auction ends.Published on 27 Apr 2018Updated on 29 May 20267,499What are the cryptoassets that are listed on OKX in the UK?
We'll continue to list and delist tokens on an ongoing basis.Published on 15 May 2024Updated on 29 May 202623How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20263X Layer FAQ
Our ecosystem will continue to accelerate the expansion of support for XKO prefix addresses. Support for XKO prefix addresses will be gradually promoted across the entire X Layer ecosystem. Coverage will extend to more wallets, applications, and use cases.Published on 29 Jan 2026Updated on 29 May 202610What does OKX NFT Marketplace offer but other platforms don't?
Features such as bulk buying, 1155 bulk buying, buying separately, and a functional order book contribute to an experience that is both sophisticated and intuitive, catering to users with varying levels of expertise.Cutting-edge BTC features OKX continues to lead with its advanced BTC features, demonstrating a commitment to diversifying the trading experience.Published on 27 Dec 2023Updated on 29 May 202624How do I update my login password?
select Next Update your New password and select Confirm 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Once it's been modified, selecting Continue to login will direct you to the login page to re-enter your email/phone and new password An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordPublished on 22 Aug 2023Updated on 2 June 202630How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20264,203How do I get started with On-chain Earn?
If you've got an insufficient amount, you can Buy / Convert / Deposit crypto before continuing. Enter the amount you'd like to allocate Read through the Allocation preview and the Terms & Services View your allocation preview Select Allocate to complete the orderOn the web Log in to your account at app.okx.com and go to Grow > Earn > On-chain Earn Go to Grow on the website Select the crypto you want and Subscribe to start earning Insert your amount and Continue.Published on 14 July 2025Updated on 29 May 2026How do I verify my identity with Singpass?
at the home page to proceed Continue to the identity validation page to confirm your detailsValidate your personal info Complete your identity verification by updating the personal info and reason for use Proceed to complete your details update by selecting Next Note: you'll be placed under review by us, and it'll take up 24 hours for it to complete.Published on 13 Sept 2024Updated on 29 May 20266