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Why did my identity verification fail?
Note: You can refer to How do I verify an individual account for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason for identity verification? You can check your email for the failed reason and submit it again by clicking the link.Published on 5 Sept 2023Updated on 23 Feb 202611,515How to prevent phishing emails?
Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on 24 June 2025Updated on 16 Dec 20253How to avoid deposit of unsupported tokens?
When making a deposit, ensure that the token you select is supported on our platform. To avoid depositing unsupported tokens, here are some suggestions: Review the supported token list Before depositing, visit our website to check the latest list of supported tokens. Ensure that the token you choose is on this list. Check deposit information If you are unable to select the corresponding token,...Published on 16 Oct 2024Updated on 12 Feb 2026382How do I trade with OKX on TradingView?
In this article, we'll explore how the integration of OKX and TradingView benefits crypto traders and why this is a game changer for the crypto industry.How do I connect to OKX with TradingView? You can easily log in or register with us using a social account like Google or Telegram, which makes it very convenient to connect to TradingView. Note: if you don't have an account on our platform, start with signing up. If you have an OKX account, skip to the login steps below.Published on 29 July 2025Updated on 20 Jan 202665How do I obtain an ASIC Extract?
Find out more here: How do I open an SMSF account on OKX? Self-Managed Super Fund (SMSF) FAQPublished on 2 July 2025Updated on 3 Dec 20251How to transfer crypto from Coinbase to OKX?
Introduction You can deposit euros quickly and easily on OKX by using iDEAL, the trusted Dutch payment method. But what to do if you already have crypto's which you want to transfer to OKX? In this article, we'll take you step by step to the process of transferring funds from Coinbase to OKX. Why would you transfer your crypto to OKX? If you're looking for a new crypto exchange, here are a few...Published on 19 June 2025Updated on 26 June 20256How do I share order parameters?
Sharing your order parameters is a valuable feature that enhances collaboration among traders. Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions. With this...Published on 7 May 2025Updated on 10 Sept 20254How do I find the Marketcap feature?
On the app Head over to the trading chart on the trading page Select Mcap from the chart type option Select Mcap from the list of chart typesOn the web Navigate to the trading chart on the Trading page Select Market cap to view the trends Select Market cap from the list of trading chart types If you want learn more on how you can change the chart trading layout, visit here.Published on 27 Feb 2025Updated on 10 Sept 20256How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check...Published on 26 Nov 2024Updated on 8 Sept 202569How do I change the chart type?
If you want to find out how you can enable multiple charts on screen, visit here.Published on 5 Nov 2024Updated on 10 Sept 202513How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026403How do I convert my crypto?
Open your OKX app, select Trade > Convert Open Convert page Select the available crypto in Convert from/to sections Insert the amount and select Preview to check the order details Select Convert to complete your order Select Convert within 10 seconds to complete your order Note: Only supported cryptos for Convert will be shown. The conversion rate is updated every 10 seconds to ensure you're...Published on 3 Sept 2024Updated on 9 Feb 20261,316How do I explore new tokens?
If you want to explore new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit here. The page offers a comprehensive overview of the latest tokens available for trading. It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed...Published on 9 Aug 2024Updated on 17 Nov 2025How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit here or navigate to Discover > Opportunities on the platform.What's the Opportunities page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.Published on 9 Aug 2024Updated on 10 Sept 202555How do I adjust leverage levels?
How's margin calculated for leveraged trades? Margin requirements vary based on the leverage level and the asset's volatility. The initial margin is the amount you must deposit to open a leveraged position, and the maintenance margin is the minimum amount needed to keep the position open.4. What happens if my margin falls below the maintenance level? If your margin falls below the maintenance level, we may issue a margin call, requiring you to deposit additional funds.Published on 2 Aug 2024Updated on 21 Mar 202658