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How do I avoid scams from off-site communication in P2P transactions?
They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for? Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages. Requests for extra payments outside the platform. Suspicious claims such as “account restricted, help me unlock it.”Published on 11 Sept 2025Updated on 26 Sept 202513Where do I find limits, fees and processing time details for cash withdrawal?
Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.What is the withdrawal processing time? Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.Published on 23 May 2025Updated on 4 Mar 202634Where do I find limits, fees and processing time details for cash deposit?
Maximum Deposit: The maximum number of deposits you can make for a defined period.What is the deposit processing time? Processing time is the estimated time it takes for your deposit to complete and for the funds to appear in your OKX account. While we offer many cash deposit methods that are instant, some bank transfers can take up to 5 business days depending on the transfer type and your bank. When selecting a deposit method, you'll always see the processing time.Published on 23 May 2025Updated on 12 Feb 202628I haven't received the SMS code
Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app. If you can't log in, switch to other alternatives, see the steps below to know how it's done.Published on 16 Aug 2023Updated on 30 Mar 202632,679How do I use the custom interval feature?
me?Published on 5 Mar 2025Updated on 10 Sept 20255My mobile phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number, as SMSPublished on 22 Aug 2023Updated on 27 Jan 2026463How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help mePublished on 5 Mar 2025Updated on 10 Sept 20254What's KYC: What to expect and why it matters?
KYC isn’t a one-time task—it’s a continuous process that evolves with your account usage and regulatory changes.Published on 24 June 2025Updated on 6 Apr 202655How does futures spread trading work on OKX Liquid Marketplace?
The executed price of the second leg can differ from the desired price, particularly in times of high volatility. Customization: futures spread trading is often only available on a limited number of instruments. Price impact: the depth of the orderbook may not be sufficient to absorb a large trade at the desired price, which can cause price slippage (when the executed price differs from the expected price).What does the OKX Liquid Marketplace offer for me?Published on 13 Mar 2024Updated on 10 Sept 20256Affiliate FAQ
What are the common reasons my invitees fail to establish a binding affiliate relationship with me? The common reasons include: They entered the wrong invitation code during registration, preventing the establishment of the invitation relationship. They completed registration through a paid advertisement channel, which does not allow for the binding of the invitation relationship with you.Published on 4 Dec 2024Updated on 1 Apr 2026722Why do I have to trade on OKX Liquid Marketplace?
Maximize their capital efficiency with lower margin requirements and offset risk between spot and derivative positions.What does the OKX Liquid Marketplace offer me? In more detail, here are the main benefits of the OKX Liquid Marketplace for pro and institutional crypto traders: Competitive prices, regardless of size or complexity: Always access tightest available quote/spreads. Send custom RFQs to multiple counterparties. Let multiple makers compete to win trades.Published on 13 Mar 2024Updated on 30 Oct 202516Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
If we do the sampling inspection n times, the chance will decrease to . We implement the extension_factor default as 16 and the sampling inspection default time as 16, so the security level will be 80 bits. Polynomial commitment: we calculate the hash value of the computation trace and corresponding user balance, user ID, and the value of the corresponding constraint polynomial for each row, and generate a Merkle tree. The Merkle root is the commitment value of the polynomial.Published on 10 May 2023Updated on 8 Sept 2025179Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
We create a Merkle tree using the hash of each user's account as the leaves. Each account shows balances in USD for various tokens (e.g., BTC, ETH). To handle these balances, we separate its balances into non-negative equities and debts for each token. This way, we only work with positive numbers, making it easier to handle calculations and avoid errors.Published on 21 Oct 2024Updated on 11 Feb 202692A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.12. How do I check my identity verification information?Published on 25 Sept 2023Updated on 25 Mar 20266,455Common scam tactics
Once users pay these fees, the scammer's script drains the wallet, leaving them empty-handed. Note: never import unknown seed phrases or send your crypto assets to strangers. Scammers offer a "too good to be true" deal of free crypto in Telegram 2. Transfer Funds to Fraudulent Platforms Scammers will lure users to withdraw their funds to fraudulent platforms by promising high returns. They initially provide users with some profits.Published on 28 Sept 2023Updated on 6 Feb 20262,629