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How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on 13 Oct 2023Updated on 12 Feb 2026140How do I become part of the OKX P2P Merchant Program?
Please prepare in advance to avoid your application being rejected due to insufficient preparation. To become a P2P Merchant Program OKX Maker, you need to complete verification, pay the required margin, and submit the necessary documents as requested. Once the platform approves your application, you can become a P2P trading Maker. The specific steps are as follows:1. Meet 4 verification requirementsCondition 1: Complete [Video Verification].Published on 25 Nov 2022Updated on 29 Jan 2026723How do I fix errors when submitting my institutional verification?
If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again.Published on 10 Oct 2024Updated on 8 Oct 202560OKX Australia - Refer a Friend Program
Past performance is not indicative of future performance - never risk more than you are prepared to lose. Read our Terms of Service and Risk Disclosure Statement for more information.If you would like to opt out of marketing communications, please click here to unsubscribe. Copyright © 2025 OKXPublished on 30 Jan 2025Updated on 17 Nov 202524How to add personalized messages for custom price alerts?
This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on 6 Feb 2025Updated on 10 Sept 20253How do I avoid liquidation with trading tools and features?
It's important to understand the terms and conditions of our liquidation process to be fully prepared. Visit here to learn more about trading and risk management.Published on 2 Aug 2024Updated on 17 Nov 202516How can I get my project listed on OKX?
This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project. Treat it like an elevator pitch explaining your mission. Highlight key milestones, partnerships, and recognitions.Published on 16 Apr 2026Updated on 16 Apr 2026OKX Australia - New User Bonus Program
Past performance is not indicative of future performance - never risk more than you are prepared to lose. Read our Terms of Service and Risk Disclosure Statement for more information. Copyright © 2024 OKXPublished on 10 June 2024Updated on 17 Nov 202568How do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on 30 Oct 2023Updated on 9 Feb 2026288How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on 26 Aug 2025Updated on 6 Apr 202651Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on 16 Mar 2026Updated on 6 Apr 20267What do I need to do when I change my country of residence?
To guide you through each step, we've prepared detailed reference guides. If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on 10 Apr 2025Updated on 16 Mar 2026585Self-Managed Super Fund (SMSF) FAQ
The ATO has specific requirements around asset valuation, and it's important that trustees follow those when preparing annual returns and audit documentation. We recommend speaking with your SMSF accountant or auditor to ensure valuations meet compliance standards.6. What records does my SMSF need to keep for crypto transactions? We're not able to advise on what records are required for SMSF crypto transactions, as this depends on your fund's structure and reporting obligations.Published on 2 July 2025Updated on 3 Dec 2025How to transfer crypto from Coinbase to OKX?
While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial.Published on 19 June 2025Updated on 26 June 20256How do I protect my account from Trojan horse takeovers?
Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere.Published on 30 May 2025Updated on 5 Feb 202612