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What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on 11 Oct 2024Updated on 6 Apr 2026434Common scam tactics
They use various excuses to reject the user's requests to withdraw the money. Scammer is offering the user the investment opportunity by depositing more funds to go to next level for better earning Some investment scams will start with scammers offering seemingly attractive opportunities, promising high returns. These opportunities can cover various assets like stocks, real estate, cryptocurrencies, and more.Published on 28 Sept 2023Updated on 6 Feb 20262,632How can you protect yourself from a phishing attack?
A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website.Published on 17 Aug 2023Updated on 3 Mar 20263,694How do I use the custom formula feature?
With custom formulas, users can: Merge multiple charts: Create custom formulas involving various cryptocurrencies and seamlessly combine them into a single, comprehensive chart. Customize your insights: Leverage arithmetic operations like addition (+), subtraction (-), multiplication (\*), and division (/) to generate tailored insights and uncover unique trends. Analyze performance: Assess a token's strength by directly comparing its performance with others.Published on 5 Mar 2025Updated on 10 Sept 20254How do I use the custom interval feature?
Adapt to various market conditions: adjust intervals dynamically based on market volatility and trading goals. By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 10 Sept 20255What should I do if my withdrawal isn't successful?
When you initiate a withdrawal on our platform and it doesn't arrive, it may be due to various reasons, such as the withdrawal being in progress, the withdrawal being canceled, or the funds being sent to the wrong address. The specific situations are as follows: Awaiting Withdrawal When you request a withdrawal on the platform, it goes through four stages: Withdrawal Request > Pending > Processing > Transferred Out.Published on 17 Oct 2024Updated on 29 Mar 2026246How do I find my user ID (UID)?
Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain transactions. Whether you need to retrieve account details, participate in referral programs, or troubleshoot issues with the support team, your user ID ensures smooth and efficient communication.Published on 20 Mar 2025Updated on 3 Dec 2025196How do I turn on and sync multiple charts on a screen?
Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view? Yes, you can apply indicators and tools to each chart individually, just as you would in single-chart mode.Can I adjust the layout of the charts after I’ve set them up? Yes, you can change the layout at any time by selecting a new multi-chart configuration.Published on 9 Aug 2024Updated on 10 Sept 202530How do I explore new tokens?
View all available options, as segregated according to their performance Within the page, there are various sections to help you trade better: What's Hot: within this section, you can explore the latest top tokens that most traders have actively traded in the last 24 hours. Top Gainers: this section is where you can find potential profit opportunities. Explore the latest trends in the cryptocurrency market and explore which cryptocurrencies are currently soaring in price.Published on 9 Aug 2024Updated on 17 Nov 2025What are the advantages of using cross margin and isolated margin?
The unified account supports various futures mode, including spot, margin, expiry futures, perpetual futures, and options . The margin modes are divided into isolated margin and cross margin. Each futures mode has its advantages, and you can choose based on your trade needs.1. Advantages of isolated margin: Position isolation reduces risk. The margin and profit and loss for each position are calculated separately.Published on 20 Mar 2023Updated on 2 Apr 202641How do I discover new tokens?
View all available options, as segregated according to their performance Within the page, there are various sections to help you trade better: What's Hot: within this section, you can discover the latest top tokens that most traders have actively traded in the last 24 hours. Top Gainers: this section is where you can find potential profit opportunities. Explore the latest trends in the cryptocurrency market and discover which cryptocurrencies are currently soaring in price.Published on 9 Aug 2024Updated on 10 Sept 202555Why do I have to trade on OKX Liquid Marketplace?
It also supports various strategies including funding rate farming, spot futures carry trade, and calendar rolls. For more details, visit here.Published on 13 Mar 2024Updated on 30 Oct 202516How do I manage my P2P settings?
There are 2 main types of phishing: SMS and email phishing (smishing) that uses various types of text messages. Most often, smishing starts with a message informing you that you received a large amount of funds. Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested.Published on 22 Aug 2023Updated on 17 Mar 20262,527How does futures spread trading work on OKX Liquid Marketplace?
It also supports various strategies including funding rate farming, spot futures carry trade, and calendar rolls. For more details, visit here.Published on 13 Mar 2024Updated on 10 Sept 20256How do I verify an individual account?
We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals.Published on 25 Sept 2023Updated on 6 Apr 202631,024