Why should I trade on OKX Liquid Marketplace? Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book.

If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.

Why am I still asked to submit additional materials after my initial submission? Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.6. How will I be notified once the restrictions have been removed? Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.7.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

The assets have already left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.

Where can I find the minimum deposit amount required for non-BTC?

Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.

Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit Opening Deposit page from Assets 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4.

If buying or selling crypto triggers the platform's risk control, please refer to this article here for additional information.Why do I have T+N when others don't? The T+N policy applies to all users, but it isn't necessarily triggered for every transaction. Please refer to the order page to check whether T+N has been applied to your order.

Other messaging services (such as WhatsApp, Telegram, or third-party apps) are not supported for receiving SMS verification codes.How can I troubleshoot when I don't receive the SMS code? If you’re having trouble receiving verification messages, try the following: Restart your phone: Long device uptime may affect signal reception. Restart your phone and try again. Check dual SIM settings: If you’re using dual SIM, try swapping the SIM card slots and resend the verification message.

Senior management: You can also approach senior executives or management personnel who have more in-depth knowledge of your institution's structure and operations. If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.

For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?

Find out more here: How do I open an SMSF account on OKX? Self-Managed Super Fund (SMSF) FAQ