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How do I migrate my email address or phone number to another account? (app)
Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you'll see a pop-up message. Select Migrate email address to continue Select Migrate email address to continue A guideline will be displayed and you're required to select I understand Email transfer preview page will be displayed and you're required to select Next Consequences of closing account will be displayed.Published on Aug 22, 2023Updated on May 29, 2026596How do I migrate my email address or phone number to another account? (web)
Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue A guideline will be displayed. Select I understand to proceed A preview page will appear.Published on Aug 22, 2023Updated on May 29, 2026393Lead traders: Futures lead trading guidelines
You can continue trading normally, but copy traders won't be able to successfully copy your lead trades. The futures lead trader's trading account holds less than 500 USDT (crypto equity). You can continue trading normally, but copy traders won't be able to successfully copy your lead trades. The number of buy orders placed between 00:00–24:00 (HKT) on the same day exceeds 500. You can continue trading normally, but copy traders won't be able to successfully copy your lead trades.Published on Oct 30, 2023Updated on May 29, 202614How do I fix errors when submitting my institutional verification?
If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features.Published on Oct 10, 2024Updated on May 29, 202660How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on Aug 22, 2023Updated on Jun 2, 2026898How do I change my authenticator app?
Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify? > Reset authenticator method > Select one or more authentication methods you've lost access to or want to reset. Select Confirm > Continue to complete verification using another authentication method you still have access to.Published on Sep 11, 2023Updated on May 29, 20264,427How do I close my account? (web)
Select Continue to close if you still want to close 6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8.Published on Aug 22, 2023Updated on Jun 2, 2026464OKX listing mechanism
Final auction period (last 5 minutes) Users may continue placing limit buy and sell orders. Order cancellation and modification are no longer supported during this period. Auction ends All eligible orders are matched at a single opening price. Continuous trading begins shortly after the auction ends.Published on Apr 27, 2018Updated on May 29, 20267,498X Layer FAQ
Our ecosystem will continue to accelerate the expansion of support for XKO prefix addresses. Support for XKO prefix addresses will be gradually promoted across the entire X Layer ecosystem. Coverage will extend to more wallets, applications, and use cases.Published on Jan 29, 2026Updated on May 29, 202610What does OKX NFT Marketplace offer but other platforms don't?
Features such as bulk buying, 1155 bulk buying, buying separately, and a functional order book contribute to an experience that is both sophisticated and intuitive, catering to users with varying levels of expertise.Cutting-edge BTC features OKX continues to lead with its advanced BTC features, demonstrating a commitment to diversifying the trading experience.Published on Dec 27, 2023Updated on May 29, 202624How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on May 29, 20264,200How do I get started with On-chain Earn?
If you've got an insufficient amount, you can Buy / Convert / Deposit crypto before continuing.Published on Jul 14, 2025Updated on Apr 30, 20268How do I create passkeys? (app)
If you want to create your passkey with your current device, select Continue and complete the biometric authentication/PIN code on your device Select Continue to create a passkey with your current device 7.Published on Aug 16, 2023Updated on Jun 5, 202613,411How to fix Pay passkey error on Android devices
Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.Published on Dec 8, 2025Updated on May 29, 202647How do I set up the El Salvador account?
It's designed for users who want access to products that are not available in the Brazilian jurisdiction, such as: Advanced trading products Certain global features and products If you only use products already available in Brazil, you can continue trading with your BR account as usual.Can I change my Country of Residence (COR) after opening an El Salvador account?Published on Nov 25, 2025Updated on May 29, 202619