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What are Source of Funds (SoF) and Source of Wealth (SoW)?
History Provide screenshots or exported files of borrowed/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or lottery winnings Legal settlements Settlement Document Shows settlement amount Insurance Settlement Shows insurance payoutPublished on Dec 24, 2024Updated on Apr 3, 2026740What documents are accepted as proof of sources of funds from decentralized finance?
Bank statement showing receipt of funds from exchange. Transaction receipts from decentralized exchanges showing funds swapped or obtained. Note: have to be issued within 3 months. Authentic documents as proof of the source of funds Airdrop participation Screen capture that shows proof of the airdrop allocation from the Telegram airdrop games. Transaction history from your cryptocurrency wallet(s) showing the airdrop transaction, including the token name, amount received, and timestamp.Published on Nov 12, 2024Updated on Feb 9, 202653How do I switch Profit and Loss (PnL) value and percentage display?
The Profit and Loss (PnL) shows your trading performance, either as a value or a percentage. It helps you track the profitability of your trades and overall portfolio.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on Jul 7, 2024Updated on Apr 2, 202646How do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Published on Nov 24, 2025Updated on Mar 4, 202615Quote sorting
Why does this not show expired quotes by all of the Anonymous makers? In order to help ensure that Makers who wish to remain anonymous are protected, we do not show more than one expired or canceled anonymous quote on the RFQ Board. If multiple Makers are submitting quotes anonymously, when the quotes expire or are canceled they will be treated as if they were from the same maker when being sorted as expired or canceled quotes, below any active quotes.Published on Jun 30, 2022Updated on Sep 10, 202511Why haven’t I received a reply from the blockchain project team?
If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.Published on Oct 17, 2025Updated on Jan 27, 202613How do I claim McLaren Race Rewind NFT?
(for Rare and Ultra Rare holders only) In your dashboard find the eligible NFT to redeem rewards Select Redeem and complete the required information Once in the dashboard, look for the eligible NFT and select Redeem Select Confirm to confirm burn and your NFT will show a Redeemed stamp Check the details and proceed to redeem by selecting ConfirmPublished on Jun 13, 2024Updated on Sep 12, 202527How do I use Merchant Coupon Code?
A timer will show if the code is still valid. For usage issues, check directly with the merchant.3. Can I use an expired coupon? No. Once a coupon expires, it cannot be reissued or extended. Enjoy your reward and happy redeeming!Published on May 19, 2025Updated on Mar 24, 202619Why can’t I see or use my crypto balance?
If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on Oct 14, 2025Updated on Jan 15, 20265How do I set up the El Salvador account?
on it Apply for the El Salvador account on the Profile page Proceed to confirm your application by reading and acknowledging the disclaimer Confirm the disclaimer for El Salvador account You're now ready to switch between accounts, as the El Salvador account will be showing your account details, for example, your account's email Once you've been approved to use dual accounts, your details will appear at the El Salvador account optionHow do I switch between either accounts?Published on Nov 25, 2025Updated on Apr 3, 202615Why did my identity verification fail?
Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours. You submitted proof of address document is not acceptable.Published on Sep 5, 2023Updated on Apr 6, 202611,527How do I download my account statements?
Select Download to download the statementI want to download trading history Trading History shows any changes to your balance related to trading activity. Example: You'll see entries for filled orders, trading fees, and transfers related to trading. To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days.Published on Nov 6, 2024Updated on Apr 1, 202675How do I check the status of my returned withdrawal?
The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible. The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID?Published on Oct 30, 2023Updated on Feb 9, 2026285How do I mint NFTs?
After the transaction is complete, your NFTs will show up in your wallet shortly. Please keep your private key and seed phrases secure to keep your NFTs safe. Look for the mint button to complete the minting processPublished on May 5, 2023Updated on Jan 28, 2026666Managing RFQs on the RFQ board
When trying to trade a unique strategy with elements that cannot be combined, either with multiple expiry dates or currency pairs, the platform will show your strategy as "custom" and reveal the details when the legs are expanded.How can I re-submit an expired, canceled, or failed RFQ? After your RFQ expires, is canceled, or fails to execute, a link with the text "re-price" will appear in the "action" column.Published on Jun 30, 2022Updated on Sep 10, 202517