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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026455Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on May 29, 2026259How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,047How do I place a TP/SL with Limit Order?
What's Take Profit (TP) and Stop Loss (SL)? Take Profit (TP) and Stop Loss (SL) are parts of One-Cancels-the-Other (OCO) order. OCO order is a pair of orders that are set simultaneously. If one order is triggered and executed, the other order is automatically canceled. This strategy allows traders to manage their trades more effectively by combining both a TP and an SL order.Published on May 31, 2024Updated on May 29, 2026286Guide to ID and selfie photos for identity verification
Here's an example:How to properly take a selfie while holding my ID?Published on Oct 13, 2023Updated on Jan 28, 202613,950How do I turn on the cool-off period?
It provides a way to take a step back, avoid impulsive decisions, and regain clarity during high-stress trading situations. Once activated, the cool-off period temporarily restricts your ability to engage in futures trading, ensuring you take the necessary time to reassess your strategies or financial goals. Importantly, this feature is irrevocable once enabled, meaning you cannot end the cooling-off period prematurely, reinforcing its role as a safeguard for responsible trading behavior.Published on Nov 27, 2024Updated on May 29, 202621What's Spot DCA (Martingale) bot and how to use it?
It’s commonly used in volatile or sideways markets to take advantage of short-term price swings.How do I set it up?Published on Nov 13, 2024Updated on May 29, 202632What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on Jun 30, 2022Updated on May 29, 202697How do I assess my profitability with the Risk/Reward tool?
Additionally, you can fine-tune the exact price levels for entry, stop-loss, and take-profit directly within the tool for precise planning.2. Is the Risk/Reward tool available on both desktop and mobile platforms? The Risk/Reward tool is primarily available on the desktop version of our trading platform.Published on Jun 22, 2025Updated on May 29, 20262How do I level up my trades with Mizar?
They can also set up rules such as taking profit, trailing, or more and manage their bots from external platforms such as TradingView. Smart Trade terminal: thanks to the TradingView integrated Chart Terminal, users can build up their trading indicators and signals on Mizar and pre-set their trades with Smart Trading Tools. Users can split up their trades into multiple entries or take profit at different times in an automated way.Published on Mar 28, 2024Updated on May 29, 20265How can I troubleshoot web or app issues?
Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage.Published on Feb 11, 2026Updated on Jun 2, 202613How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on May 29, 202681How do I download my account statements?
Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on Jun 5, 20262How do I supercharge my trading with Alertatron's automated solutions?
OKX traders can now leverage Alertatron's tools to take their craft to the next level: Automated trading Signal automation: orders are automatically executed on any signals. Fast order execution: orders execute in less than a second from an alert triggering on TradingView. Powerful algorithmic orders: stop Loss and Take Profit orders can be automated at your desired targets. You can also place non-linear scaled orders, time-weighted entries, trailing orders, or run fully managed positions.Published on Mar 28, 2024Updated on May 29, 20261OKX Beginner's Guide
This process typically takes a few minutes to submit for review, and it'll take up to 24 hours for it to complete. In the event that we need more information for verification, our team will reach out to you via e-mail. Please provide the requested information via e-mail to help us process your verification. For more information about identity verification, please find our help center guides here: How do I verify an individual account? How long does it take to complete my identity verification?Published on Aug 22, 2025Updated on May 29, 202620