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How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Nov 17, 20256,940How do I change my login password?
Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24Published on Aug 22, 2023Updated on Mar 4, 202619,558How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Feb 9, 20264,050How do I discover new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when discovering new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: discover which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on Aug 9, 2024Updated on Sep 10, 202555How do I link an authenticator app?
However, to secure your assets, you won't be able to withdraw funds, for example, within 24 hours of changing your authenticator app.How to download Authenticator AppDownload app through OKX App Open the OKX app, go to the Main menu, select Profile and Settings, navigate to Security, and select Authenticator app under the Authentication methods section to begin your setup. 2.Published on Aug 29, 2023Updated on Mar 25, 202615,954How do I create passkeys? (app)
Select the edit icon to rename your passkeyReset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you reset your passkey, the restriction will apply automatically. If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply.Published on Aug 16, 2023Updated on Mar 26, 202612,828Why is my withdrawal taking longer than usual?
This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on Feb 29, 2024Updated on Feb 12, 2026199What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Your API key will remain unchanged.Data updates Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.Account statements and history Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.Broker platforms Your authorizations to broker platforms and Fast API will be reset during the system update.Published on Jul 2, 2025Updated on Nov 17, 2025169Lead traders: Spot lead trading guidelines
(Mon) ETH/USDT Bought: April 24, 2023 Sold: April 24, 2023 +300 USDT 30 USDT April 25 (Tue) BTC/USDT Bought: April 24, 2023 Sold: April 25, 2023 -1,000 USDT 0 Settlement period (April 17 - 23) Net PnL in settlement period: 200 - 50 + 300 - 500 + 500 + 100 = 550 USDT Total withholding amount: 20 + 30 + 50 + 10 = 110 USDT Actual profit shared with lead trader: 550 USDT × 10% = 55 USDT Returned to copy trader: 110 - 55 = 55 USDT After selling copy trade crypto, the copy trader's total profit is 550Published on Oct 30, 2023Updated on Mar 18, 2026195OKX API FAQ
The rise and fall value of the latest transaction price compared to the opening price of the K-line 24 hours ago/100% of the opening price of the K-line 24 hours ago. The above formula data can be obtained through the market interface here. What's the reason for the error message "51000 Parameter posSide error" when placing an order? You need to check the account mode first; buying and selling mode/opening and closing mode, which can be viewed here to obtain posMode.Published on Sep 20, 2024Updated on Mar 23, 2026133How do I change my authenticator app?
Note: For your security, you won't be able to withdraw crypto or use P2P trading within 24 hours of resetting or changing your authenticator app. For more information, please click: Authenticator app user guideIf your authenticator app is not working, please refer to How do I reset Two-factor authentication (2FA)?Published on Sep 11, 2023Updated on Mar 16, 20264,264Where do I find limits, fees and processing time details for cash withdrawal?
Daily limit: The maximum amount you can withdraw within a 24-hour period. Limit resets on a rolling basis, 24 hours after each transaction — not at midnight. Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on May 23, 2025Updated on Mar 4, 202634How do I create passkeys? (web)
If you prefer to change the device name directly, you have the option to edit it during login by accessing Manage Devices > Linked Devices within the Chrome browser.Reset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you reset your passkey, the restriction will apply automatically.Published on Aug 16, 2023Updated on Jan 29, 20264,253What's Wallet Connect?
You can withdraw up to 10,000 USD within 24 hours without a password. Any amount exceeding this limit will require additional verification.Does connecting an account pose a security risk to my wallet? No. Connecting requires a wallet signature, ensuring that only you can complete the process. Your seed phrase and private keys are never stored, keeping your wallet secure.What are the rules? Only verified Exchange main accounts can connect wallets.Published on Jan 7, 2025Updated on Mar 3, 20261,238What are the spot trading guidelines for copy traders?
(Mon) ETH/USDT Bought: April 24, 2023 Sold: April 24, 2023 +300 USDT 30 USDT April 25 (Tue) BTC/USDT Bought: April 24, 2023 Sold: April 25, 2023 -1,000 USDT 0 Settlement period (April 17 - 23) Net PnL in settlement period: 200 - 50 + 300 - 500 + 500 + 100 = 550 USDT Total withholding amount: 20 + 30 + 50 + 10 = 110 USDT Actual profit shared with lead trader: 550 USDT × 10% = 55 USDT Returned to copy trader: 110 - 55 = 55 USDT Copy Trader FAQ OKX launched Spot Copy Trading globally in November 2023Published on Nov 6, 2023Updated on Mar 3, 2026280