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How do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on Dec 13, 2023Updated on Jan 27, 2026FAQ962Why hasn't my deposit been credited?
In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.Published on Sep 1, 2023Updated on Mar 3, 2026FAQ13,699Why hasn't my withdrawal arrived in the account?
In such a case, you can reach out to our customer support for assistance. Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.Published on Aug 22, 2023Updated on Mar 4, 2026FAQ20,503UA FAQ
In this case, you can upgrade your account level to enjoy a higher borrow limit. Please refer to https://www.OKX.com/fees (3) If neither (1) nor (2) is your case, you may not able to borrow cryptos as too many users are borrowing cryptos at this time. You can try again later. 7. How can I arbitrage via Unified account?Published on Jun 11, 2021Updated on Aug 29, 2024Product documentationUpdate on Price limit rules and Market-close-all Feature of Futures Trading
Open Position: Order would be blocked in case of opening a long position should the order price sent is higher than the price limit. Order would be blocked in case of opening a short position should the order price sent is lower than the price limit. Close position: To prevent manipulative actions based on irresponsible behaviors, the order price is limited to 25% deviation from the index price.Published on Jan 19, 2018Updated on Nov 17, 2025AnnouncementsIraq P2P campaign: Earn 50 USDT
This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted.Published on Oct 30, 2023Updated on Nov 17, 2025AnnouncementsSaudi Arabia P2P campaign: Earn 50 USDT
This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted.Published on Oct 30, 2023Updated on Nov 17, 2025AnnouncementsAddress type upgrade FAQ
In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.Published on Aug 26, 2025Updated on Dec 30, 2025FAQ858New criteria for creating ads on the P2P marketplace
The new criteria include: The duration of time you've been a registered user with us; The minimum number of completed orders; The minimum number of unique users you've traded with; The minimum completion rate; The minimum number of buy orders; The minimum number of sell orders; The minimum net gain (total bought value minus total sold value) within the last 6 months; The maximum number of dispute cases you're liable for.Published on Jul 31, 2023Updated on Nov 17, 2025AnnouncementsWhy is my deposit not credited even when all information is correct?
In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,735Belgium risk warning
Warning The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; Virtual currencies are not covered by the guarantee funds that cover bank deposits; There is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; Virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; If one loses the identificationPublished on May 14, 2024Updated on Nov 17, 2025FAQ415Ethereum (ETH) Perpetual Swap Trading System Upgrade
In case of unexpected market volatility, the upgrade may be postponed for the best interest of our users. Please stay tuned to our website and social channels for the latest updates. Thank you for your continued support and we assure you our best services at all times. Regards, OKX Oct 29, 2019 (UTC)Published on Oct 29, 2019Updated on Nov 17, 2025AnnouncementsSuspension of ETHK deposits and withdrawals
In the case that no new asset is generated during the hard fork, OKX will open ETHK deposits and withdrawals after confirming the stability and security of the Ethereum mainnet. The specific timing for this will be announced separately. If the hard fork minted new tokens, OKX would consider the chain with the higher hash rate as ETH and those with the lower hash rate as forked chain, based on the ETHK balance snapshot taken on OKXChain after the Ethereum London update.Published on Aug 5, 2021Updated on Nov 17, 2025AnnouncementsLTCUSD & BCHUSD & TRXUSD Perpetual Swap System Upgrade
In case of unexpected market volatility, the upgrade may be postponed for the best interest of our users. Please stay tuned to our website and social media for the latest updates. Thank you for your continued support and we assure you our best services at all times. Regards, OKX Jan 12, 2020 (UTC)Published on Jan 12, 2020Updated on Nov 17, 2025AnnouncementsBTCUSD & ETHUSD Perpetual Swap System Upgrade
In case of unexpected market volatility, the upgrade may be postponed for the best interest of our users. Please stay tuned to our website and social media for the latest updates. Thank you for your continued support and we assure you our best services at all times. Regards, OKX Jan 9, 2020 (UTC)Published on Jan 9, 2020Updated on Nov 17, 2025Announcements