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Restart of the call-auction mechanism of OKT
For the sake of the fairness, we are going to restart the call-auction mechanism of OKT pairs. 1. OKT spot trading: OKT/USDT, OKT/BTC, OKT/ETH: 8:00 am UTC on Jan. 19. 2. All OKT trading pairs will have zero trading fees for 30 days. The taker and maker fee will both be zero for regular and professional users. The trading volume of these zero trading fee pairs will not be calculated in your level of trading volume.Published on Jan 18, 2021Updated on Nov 17, 2025AnnouncementsMcLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on Sep 18, 2024Updated on Sep 8, 2025FAQ13Notice of Adjustment on Margin Call Coefficient and Trading Fees
Fixed-margin margin ratio = (Margin + UPL)/Position margin - adjustment coefficient Cross-margin margin ratio = Equity balance/Position margin - adjustment coefficient If the investor's margin ratio breaches 0%, a margin call will be triggered. Essentially: For LTC 10x contract, if the loss has reached 90% of the position margin, a margin call will be triggered. For LTC 20x contract, if the loss has reached 80% of the position margin, a margin call will be triggered. 2.Published on Jan 18, 2018Updated on Nov 17, 2025AnnouncementsHow do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Apr 6, 2026FAQ51Eligible OKX customers impacted by SUI Call Auction delays will receive compensation
If users have any questions about this or issues, please contact OKX through the customer service channel, and the team will investigate in due course. We apologize for the impact and inconvenience caused. We will deeply reflect on the underlying causes of this incident, optimize the system's robustness and internal processes.Published on May 4, 2023Updated on Nov 17, 2025AnnouncementsWhat's OKX Card?
You can use the OKX Card anywhere Visa or Mastercard is accepted: Physical stores while traveling Hotels, restaurants, and airline bookings International websites and online services The OKX Card also supports Apple Pay and Google Pay for easy contactless payments.Published on Mar 24, 2026Updated on Apr 21, 2026FAQ41OKX has completed distributing compensation for users impacted by SUI Call Auction delays
For more details, please refer to our previous announcement: Eligible OKX customers impacted by SUI Call Auction delays will receive compensation For additional inquiries regarding the compensation, please contact us through the official OKX Telegram group or via the Support Center. Thank you for your continued support. We appreciate your trust in us and assure you of our best services at all times. OKX May 5, 2023Published on May 5, 2023Updated on Nov 17, 2025AnnouncementsDisclaimer for P2P trading services
Third parties, such as verification service providers, escrow agents, payment providers, custodians, and/or banking partners, may be involved in any OKX P2P trading services transactions. You may be subject to the terms and conditions of these third parties. OKX shall not be responsible for any loss arising or resulting from any third party.Published on Sep 15, 2023Updated on Nov 17, 2025Announcements26,936ETH Merge service update
Fiat services The Merge will not affect fiat services. Convert The Merge will not affect ETH convertion services. For any inquiries regarding this listing, please feel free to contact us in the official OKX Telegram group or via the Support Center. OKX August 27, 2022 (UTC) Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on Aug 27, 2022Updated on Nov 17, 2025AnnouncementsSuspension the FIX API service
The FIX API suspension the service at 00:00 on December 9, 2017 (Beijing Time). The REST API and WebSocket API are still available. Please add our API customer support WeChat (ID: ApiSupport) for API-related questions. IF new API service is launched , we will notify you again. Once again, thank you for your attention. OKX December 8, 2017 18: 30Published on Dec 8, 2017Updated on Nov 17, 2025AnnouncementsOKX's services are no longer available in Uzbekistan
OKX is no longer providing services to users in Uzbekistan. Users from Uzbekistan should close their positions by March 15, 2024, 12 am UTC, and withdraw any assets by March 30, 2024, 12 am UTC, to prevent the account from being frozen. Funds will remain secure in accounts until withdrawn. We sincerely apologize for any inconvenience caused by this change. If you have any questions or require assistance, please contact our support team at support@okx.com. The OKX TeamPublished on Feb 20, 2024Updated on Nov 17, 2025AnnouncementsOKX to upgrade system for trading services
We will resume trading services as soon as possible. Please pay attention to OKX Status on the day of the upgrade. Thank you for your continued support! For any inquiries regarding this adjustment, please feel free to contact us in the OKX Telegram group or via the Support Center. OKX May 29, 2023Published on May 29, 2023Updated on Nov 17, 2025AnnouncementsOKX to upgrade system for trading services
We will resume trading services as soon as possible. Please pay attention to OKX Status on the day of the upgrade. Thank you for your continued support! For any inquiries regarding this adjustment, please feel free to contact us in the OKX Telegram group or via the Support Center. OKX May 22, 2023Published on May 22, 2023Updated on Nov 17, 2025AnnouncementsOKX To Cease XMR Mining Service
OKX will strive to provide you with better products and services. OKX April 25, 2021 (UTC) Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on Apr 25, 2021Updated on Nov 17, 2025AnnouncementsOKX pool hedging service suspended
Dear valued customers, Due to business realignment, the hedging service of OKX pool has been suspended at 9:00 (UTC) on March 31, 2021. The orders already in hedging process will be automatically canceled at 9:00(UTC) on April 1, 2021. We apologize for the inconvenience caused. Thank you for your continued support and we assure you of our best services at all times. OKX March 31, 2021 Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on Mar 31, 2021Updated on Nov 17, 2025Announcements