All
FAQ
Announcements
Product documents
What onboarding information is required for a family office?
What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on Oct 13, 2023Updated on Feb 12, 202666What's the current status of the temporary account security measure?
For more information on how to change your login password on our platform, please see our help article How do I change my login password?. We apologize for any inconvenience this may cause. However, we believe that this security measure is essential for protecting your account and your digital assets.Published on Jul 4, 2024Updated on Aug 28, 2025155What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
Here, you'll find the tokens currently listed in the European Economic Area (EEA), reflecting our ongoing effort to meet the demands and expectations of our community. Please note that this list was drafted on 04 Jun 2025.Published on Mar 11, 2024Updated on Nov 17, 202594Where do I find limits, fees and processing time details for cash deposit?
Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on May 23, 2025Updated on Feb 12, 202626How do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on Aug 9, 2024Updated on Sep 10, 202528How do I manually set up spot grid trading bots?
Note: there's also an option to set how the grid is spaced. Arithmetic will position each grid line at fixed price intervals. Meanwhile, Geometric sets the grids using a fixed percentage from the current price, resulting in widening grids further out from the starting price. When you've configured the grid bots parameters, select Create. A confirmation pop-up page will appear and you have to select Confirm to proceed.Published on Sep 4, 2025Updated on Feb 24, 2026Where do I find limits, fees and processing time details for cash withdrawal?
Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on May 23, 2025Updated on Mar 4, 202634How do I manually set up spot grid trading bots?
Next, enter the total amount you want to open a position with and select the relevant cryptocurrency Note: there's also an option to set how the grid is spaced. Arithmetic will position each grid line at fixed price intervals (for example, every 20 USDT). Meanwhile, Geometric sets the grids using a fixed percentage from the current price, resulting in widening grids further out from the starting price.Published on Jun 6, 2024Updated on Nov 17, 2025200How do I start onboarding as an institutional user?
What onboarding information is required for a family office? What onboarding information is required for the non-profit organization (NPO)? What onboarding information is required for a Trust?Can a corporate account change its authorized account user? Yes.Published on Oct 10, 2024Updated on Feb 2, 202650How do I add OKX widget on my phone?
You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.Published on Aug 15, 2023Updated on Feb 12, 20265,775Crypto Tax Reporting (DAC8) FAQ
For European Economic Area (EEA) countries, these obligations will take effect on 1 January 2026.How do I find my TIN? Your TIN (Tax Identification Number) is usually found on your National ID, Passport, or official tax documents (like a tax return or assessment).Published on Feb 23, 2026Updated on Mar 6, 20262How do I automate grid trading strategies on futures grid trading bot?
The futures grid trading bot is currently available for both perpetual contracts and futures contracts. Not all products are available in all regions.Published on Jun 13, 2024Updated on Sep 10, 202524How do I deposit EUR with Bancontact?
Currently, only deposit with Bancontact is available on our platform.6. How long does a deposit by Bancontact take? Once you confirm the payment and it's approved, the money will be added to your cash balance right away.7. What can I do if my Bancontact deposit is pending or processing for a long time? After 120 minutes in a pending or processing state, your deposit will be automatically canceled. You'll receive an email confirmation that your deposit is canceled.Published on Sep 13, 2024Updated on Feb 12, 20263How do I get started with OKX Trade?
Through smart order routing algorithms, we'll find the most efficient swapping routes and split trading amounts across multiple routes in a single transaction to help users buy or sell at the best available price. Currently, OKX Trade is built on 1inch, an aggregation protocol on the Ethereum blockchain. It has its own smart order routing algorithm that can provide users with the most efficient, seamless, and cost-effective cross-chain experience.2. What's cross-chain swap?Published on Jul 26, 2022Updated on Feb 5, 202674Which types of institutions are supported by OKX?
Explore how we can empower your institution in the rapidly evolving digital asset space. Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.Published on Jan 29, 2025Updated on Sep 27, 202537