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How do I buy crypto and earn rewards?
The eligible countries are: Netherlands, Germany, France and Poland. 6. When will I get my BTC reward? Your rewards will appear in your account shortly after you earn them, but they are "locked" for 60 days. After this 60-day period, you are free to trade or withdraw your rewards.7. I opted-in and made a purchase, but I still don't have my rewards. What should I do?Published on Feb 19, 2026Updated on Apr 6, 20263Buy crypto with rewards terms and conditions
If a reversal occurs after issuance, but before the lock period ends, the reward will be clawed back.6. Reward Issuance and 60-Day Lock Risk Checks: All rewards are subject to internal risk reviews at three stages: enrollment, issuance, and unlocking. If the risk review flags a user, the reward will not be issued. Distribution: Rewards are typically issued shortly after milestone completion but will be locked during the unlock period.Published on Feb 19, 2026Updated on Mar 16, 2026How can I do spot trading with the Jupyter Notebook?
Learn more on how to access our market data and refer to the code below. 1 import okx.MarketData as MarketData 2 flag = "1" # live trading: 0, demo trading: 1 3 marketDataAPI = MarketData.MarketAPI(flag=flag) 4 result = marketDataAPI.get_tickers(instType="SPOT")print(result)6. How can I read the available trading pairs?Published on Sep 29, 2023Updated on Sep 10, 2025547How do I submit my proof of address (POA)?
The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on Feb 23, 20264How do I update my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on Oct 15, 20251How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers.Published on Sep 7, 2023Updated on Nov 3, 20251Crypto profit & loss analysis (PnL) FAQ
The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. What are the average cost price and cumulative cost price? The cumulative cost price includes both unrealized PnL and realized PnL when calculating returns.Published on Apr 3, 2026Updated on Apr 6, 2026How do I migrate my email address or phone number to another account? (web)
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly Enter the 2FA code to continue (if any) If the email you entered is linked/bound with another account, you will see a pop-up message.Published on Aug 22, 2023Updated on Apr 1, 2026385What are the new trading fees for EEA users?
Assets (EUR) OR 30-day Trading Volume (EUR) New Maker Fee New Taker Fee 24h Crypto Withdrawal Limit (USD) Regular User 0 – 20,000 0 – 100,000 0.20% 0.35% 10,000,000 VIP 1 20,001 – 25,000 100,001 – 250,000 0.18% 0.30% 24,000,000 VIP 2 25,001 – 50,000 250,001 – 500,000 0.15% 0.28% 32,000,000 VIP 3 50,001 – 250,000 500,001 – 2,500,000 0.10% 0.25% 40,000,000 VIP 4 250,001 – 500,000 2,500,001 – 5,000,000 0.05% 0.23% 48,000,000 VIP 5 500,001 – 1,000,000 5,000,001 – 10,000,000 0.00% 0.20% 60,000,000 VIP 6Published on Sep 16, 2025Updated on Oct 15, 2025256How do I verify an individual account?
The entire document is issued within the last 6 months for EEA users and issued within 3 months for all other regions. Note: Check this link for more tips on verifying your selfie and ID. When everything's ready, you can submit your verification application. We'll review your application within 24 hours and you'll be notified instantly once we've completed it.Published on Sep 25, 2023Updated on Apr 6, 202631,012What is VIP Loan?
Example: Borrowing amount: 1,000,000 USDT Matched interest rate: 6% Loan term: 90 days Interest = 1,000,000 USDT × 6% × 90 / 365 = 14,794.5205 USDT5.2 What is the overdue fee? If you do not repay on maturity date, your loan will become overdue and an extra overdue interest will be charged on an hourly basis.Published on Dec 16, 2025Updated on Apr 2, 2026How do I close my account? (web)
Select Continue to close if you still want to close 6. Select I understand after checking what'll happen to Your account, Your personal information, and Your orders after closing your account and select Next Read the information about what'll happen after you close your account 7. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8.Published on Aug 22, 2023Updated on Apr 3, 2026457How do I check my deposit progress?
You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals. If the number of confirmations is below the withdrawal requirement, the relevant assets will be temporarily unavailable for withdrawal or P2P trading.Published on Aug 13, 2023Updated on Apr 7, 20268,826What should I do if I mistakenly withdraw crypto via the wrong network?
Paste the deposit address you copied from your exchange account 6. Enter the amount and select Next to review your send details and select Confirm to complete the process of retrieving the assets Web 1. Import your third-party wallet into OKX Web3 wallet via seed phrase or private key. Learn more on how to import the wallet on OKX Connect your Web3 wallet on okx.com 2. Log in to your OKX exchange account, and select Assets > Deposit 3.Published on Jan 21, 2025Updated on Apr 3, 2026Convert FAQ
If you can't find your desired crypto, it may not be supported at the moment.6. Can I convert my crypto to cash using this Convert feature? No, the Convert feature is designed exclusively for swapping one crypto for another (for example, Bitcoin to Ethereum). It doesn't support conversions to fiat currency such as USD, EUR, or GBP. To cash out your crypto, you can use the Sell crypto feature, which allows you to sell your holdings and receive the equivalent value in your local currency.Published on Sep 5, 2024Updated on Apr 3, 20261,481