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How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026135How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026412How do I add OKX widget on my phone?
Note: in case you have skipped the prompt, you may find this toggle from Settings > Apps > Menu > Special access > Appear on top > Make sure toggle is on for OKX.Published on Aug 15, 2023Updated on Apr 1, 20265,882How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,025What should I do if I want to withdraw assets that are not supported on other platforms?
If you choose USDT on the X Layer network and the other platform or wallet does not support the X Layer network, you cannot use the USDT deposit address from other networks. Even if the crypto is the same, USDT, a network mismatch will result in withdrawal failures. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," you cannot cancel the withdrawal on the platform. The assets have already left the OKX platform.Published on Apr 8, 2025Updated on Feb 3, 20269Index components weightage adjustment FAQ
How does the updated index weighting method affect my trading strategies? After the weighting adjustments, the components that have higher volume and better liquidity will have higher weights. Thus, these components will have more impact on index prices, which means index prices will be more stable and closer to fair market prices. If you don't have any strategies based on index price, no action is required. If you have such strategies, the actions needed are subject to the specific strategies.Published on Dec 14, 2023Updated on Feb 12, 202613Affiliate FAQ
How long does the affiliate application process take? We don't have a specific timeframe for the affiliate application review process. The review time may vary depending on application volume and the information provided. You'll be notified of the result once the review is completed.Multi-level Rebate FAQ1. As an upper-level affiliate, can I upgrade a user to a sub-affiliate?Published on Dec 4, 2024Updated on Apr 6, 2026722Address type upgrade FAQ
Example 2: Entry 1: (Standard) Address A Entry 2: (Universal) Address A Entry 3: (EVM) Address A These addresses will be merged to Entry 3, which allows withdrawals of any crypto selected for EVM compatible networks.How does the verification period works after the address type upgrade? If you have multiple entries for the same address with different verification statuses, examples: Entry 1: (Standard) Address A is non-verified. Entry 2: (Universal) Address A is verified until next week.Published on Aug 26, 2025Updated on Dec 30, 2025858How do I deposit EUR with Paypal?
The PayPal payment method is only available to EU customers who have completed account verification.3. What forms of payments does PayPal offer on OKX? You can deposit cash from your bank account or cards to your OKX account with Paypal. After you deposit cash, you can buy crypto instantly with no fees. Additionally, Paypal on OKX also supports direct buy transactions. You can read more in How do I buy crypto with Paypal?4. How long does a deposit by PayPal take?Published on May 2, 2025Updated on Dec 3, 20252How do I buy crypto with PayPal?
The PayPal payment method is only available to EU customers who have completed account verification.3. What forms of payments does PayPal offer on OKX? After you add your PayPal account, you can use your bank account or card connected to PayPal. You can buy crypto or deposit cash directly with PayPal. You can read more in How do I deposit EUR with PayPal?Published on May 2, 2025Updated on Dec 31, 20254What onboarding information is required for a Trust?
Authorized user: Persons who have access to and can operate your institution’s OKX account. * If your company is a partnership and one or more of the partners is a legal entity, then you will need to provide the UBO information of said entity. Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient.Published on Oct 13, 2023Updated on Feb 12, 2026113How do I track my assets when trading in Spot and Futures mode?
All you have to do is select the arrow next to Positions & Assets. The type of list display can be selected according to the requirementsHow do I hide assets with low balance? The filtering options have also been optimized for a more efficient user experience. Select the filter button Turn on the option to hide assets with balances of 0 - 1 USD Check on the filters that you'd like to set on your tradingFAQWhy does the number of Positions option become very large?Published on Oct 23, 2024Updated on Feb 12, 202619Understanding OKX's Security Fund
The Security Fund is a mechanism to stabilize the platform's ecosystem and does not protect individual users from trading losses. Users should consult with a qualified financial advisor before making any investment decisions.Published on Mar 25, 2026Updated on Apr 6, 20263Satoshi test FAQ
Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.Published on May 28, 2024Updated on Oct 15, 202539What are the trading volume rules for the campaign?
Trading volume does not include transactions that have: 0 trading fees, or Negative trading fees These transactions are excluded from all campaign-related volume calculations. For a full breakdown of fee structures and applicable scenarios, please refer to the official OKX fee documentation here.Does all trading activity count toward the campaign volume? No. During the campaign period, only trading volume from eligible tokens will be counted.Published on Mar 26, 2026Updated on Mar 31, 2026