When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...

As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...

Your settings will be retained even when you reopen the app.

If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...

Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If the Tag/Memo is entered incorrectly, the funds may not be credited successfully. In this case, please click the Get help button below to submit feedback and contact our support team.

Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.

You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.

Take Profit (TP): a TP order is designed to automatically buy or sell a position when the market price reaches a specific target, locking in profits. Stop Loss (SL): an SL order is designed to automatically buy or sell a position when the market price falls to a certain level, limiting potential losses.Why should I use TP/SL with Limit Order?

When you initiate a withdrawal on our platform and it doesn't arrive, it may be due to various reasons, such as the withdrawal being in progress, the withdrawal being canceled, or the funds being sent to the wrong address. The specific situations are as follows: Awaiting Withdrawal When you request a withdrawal on the platform, it goes through four stages: Withdrawal Request > Pending > Processing > Transferred Out.

Liquidation happens when the level reaches 100% and the margin call alert is at 300% (TBA). Always monitor your margin level Use stop-loss orders: a stop-loss order automatically closes your position when the market price reaches a predetermined level, limiting potential losses. Adjust leverage levels: modify your leverage as you prefer. As using high leverage increases the risk of liquidation, consider using lower leverage to reduce potential losses.

Essentially, traders can use the DCA strategy to buy when prices are low and sell when they reach a take-profit target or when the price is high. How the Spot DCA (Martingale) trading bot looks on the app While the DCA strategy is popular, our Spot DCA (Martingale) trading bot offers more flexibility. Users can choose when to enter a trade using technical indicators, and they only need to reserve the minimum funds required to start (Initial Order + First Safety Order).

This error occurs when the timestamp has expired. You need to call the system time interface here to synchronize your local time with our server's time. Keeping the time difference within 30 seconds can help avoid this issue. Note: the time in the request header time is in UTC0. When calling the server time interface, the time is provided in UTC + 8.What's "Interface error: 50101 APIKey does not match the current environment"?

While the ETH/BTC Bot presents lucrative opportunities, users need to consider certain factors for optimal utilization: Suited for an oscillating upward trend The bot is most effective when the market exhibits an oscillating upward trend, where ETH gains are expected to surpass those of BTC. Adapting to downward oscillations During downward oscillations, when BTC gains surpass ETH, the bot adjusts by using invested BTC to acquire more ETH.