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Passkey FAQ
To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to the latest app version. You'll then see an option in your Security Settings to delete the passkey manually if needed.9. What if I see a pop-up notification saying passkeys aren't supported in my region when logging in? You can proceed by logging in with your password as usual.10.Published on Mar 19, 2025Updated on May 26, 2026129How do I fix errors when submitting my institutional verification?
Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections.Published on Oct 10, 2024Updated on Oct 8, 202560How do I migrate my email address or phone number to another account? (web)
You're not allowed to withdraw your assets after the account is closed. Account migration can't be completed if the account being closed is linked to both a phone number and email address. Each user can only have one verified account.Published on Aug 22, 2023Updated on May 15, 2026393How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process. For example, if you're a financial institution dealing with transactions such as deposits, loans, investments, trading, and currency exchange.Published on Dec 12, 2024Updated on Oct 15, 202580Affiliate activity portal - join page enhancement
You can only promote one activity at a time using this new feature. This means that the Join page can only display one activity at any given time. However, you're free to enroll in multiple activities. How do I select another activity to promote? Simply check the checkbox on the other activity that you're trying to display on the Join page. Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on Jun 8, 2023Updated on Mar 25, 2026221How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Dec 31, 20251How do I make a deposit? (web)
You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.Published on Aug 13, 2023Updated on May 15, 20267,937How do I dollar-cost average at OKX with DCA trading bots?
Once you're finished, confirm your order by inputting the amount that you're comfortable trading using the bot.How does OKX's AI strategy adapt to my risk profile and trading preferences? Our unique AI strategy will present you with preset parameters determined by the risk profile you've selected. These parameters are tailored to individuals with varying risk appetites and will impact the frequency of trades made.Published on Oct 6, 2023Updated on Nov 17, 202524How do I select the correct network for my crypto withdrawals and deposits?
Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on Aug 22, 2023Updated on May 6, 202621,523How do I change the chart type?
For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make smarter, well-informed trading decisions.Published on Nov 5, 2024Updated on Sep 10, 202513How do I register an account on OKX?
Whether you're a beginner taking your first steps into trading or an experienced trader willing to experiment with sophisticated strategies, our demo mode allows you to trade with test assets. Hover over the trade menu and select Demo trading to access the demo trading environment. Learn more on how you can use demo trading here.General eligibility for registration Before you begin registration, please be aware: Our services are offered by different entities across global jurisdictions.Published on May 23, 2024Updated on Apr 27, 202627,834Why should I choose OKX affiliate program?
If you're looking for an affiliate program, we highly recommend checking out our affiliate program. We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate.Published on Apr 19, 2024Updated on Apr 30, 202618How do I check on updates to my support ticket?
Example of the email notification if you're not logged in Note: for security and privacy reasons, our support team can only assist with account inquiries directly with the account holder. We’re unable to provide information about another user’s account, even if the request comes from a friend or family member.Published on Oct 17, 2025Updated on May 22, 202662How do I manually set up spot grid trading bots?
Mid-term and long-term strategies, on the other hand, focus on wider price bands and larger profit intervals, making them more suited for traders who prefer steadier performance and less frequent rebalancing. Smart Strategies help you trade with parameters backtested on historical data—the ones with potentially the strong results. Using them, you're still able to adjust any setting to fit your own market outlook and risk preference.Published on Sep 4, 2025Updated on Feb 24, 2026How do I adjust the color theme of the trading interface?
It not only enhances visual comfort by reducing eye strain but also improves the clarity of critical data, enabling you to focus better and make informed decisions. Recognizing the importance of personalization, our platform provides you with the flexibility to tailor the color scheme according to your preferences or surroundings. You can seamlessly switch between light and dark modes, ensuring optimal visibility and comfort regardless of the time of day or your working conditions.Published on Nov 27, 2024Updated on Sep 10, 202524