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How to prevent phishing emails?
If the address looks similar but not exactly the same (for example, “okx.com” changed to “oikx.com” or an unrelated domain), treat the email as suspicious.2. Review the content carefully Even if an email looks polished, there are signs that often give away a phishing attempt. The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe.Published on 24 Jun 2025Updated on 16 Dec 20253How do I turn on the Economic Calendar on the original chart?
It's a valuable tool designed to keep you informed about real-time updates on major economic events and announcements such as interest rate decisions, employment reports, and GDP releases providing critical insights for traders looking to stay ahead of market trends. How to activate the Economic Calendar?Published on 10 Mar 2025Updated on 10 Sept 20253How do I deposit and withdraw xAsset?
Go to Deposit and select Deposit crypto to begin For example, choose Bitcoin (BTC) as the asset you want to deposit Select the network from which you’ll be depositing xBTC Copy your xBTC deposit address generated by us Send xBTC from your external wallet to this address Once received, your xBTC will be automatically converted to BTC and credited to your OKX account Example of what the deposit page will look like when you're depositing xAssetHow do I withdraw xAsset?Published on 5 Feb 2026Updated on 5 Mar 202626Why should I choose OKX affiliate program?
If you're looking for an affiliate program, we highly recommend checking out our affiliate program. We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? We offer a wide range of crypto trading products, including spot trading, futures trading, options trading, and more.Published on 19 Apr 2024Updated on 6 Sept 202518How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on 10 Sept 2024Updated on 12 Sept 202543How do I modify TP/SL?
Take Profit (TP) and Stop Loss (SL) are essential tools for traders looking to manage risk and secure profits in the volatile world of cryptocurrency trading. TP allows you to automatically close a trade when the price reaches a certain level of profit, while SL helps minimize losses by closing a trade when the price hits a predetermined level of loss. We provide robust features to set and modify these parameters easily on both our web platform and mobile app. Learn more on our TP/SL here.Published on 13 Jun 2024Updated on 10 Sept 202533How do I add OKX widget on my phone?
(Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screenWhat's the recommended device settings? We recommend Android users make these setting changes to ensure widget display data is refreshed promptly. Actual setting steps may vary by device.Published on 15 Aug 2023Updated on 18 Mar 20265,805Does OKX Marketplace charge fees?
This includes emerging artists looking to showcase their work and seasoned collectors searching for unique pieces to add to their portfolios. We believe that every creator, regardless of their background, should have an equal opportunity to thrive in the NFT space.Democratizing access NFTs have opened up new possibilities for digital ownership, but the traditional fee structures have often excluded those with limited resources.Published on 14 Oct 2023Updated on 12 Sept 202522How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on 27 Nov 2024Updated on 10 Sept 202517How do I display historic orders on the chart?
Below is how you can start displaying your historic orders on the chart: Select Display on the trading chart Head over to the main menu on the trading chart and select Display Select Historical Orders Tick the Historical orders option to enable it Your historical orders will appear on the chart Once the page loads up, look up the historical order Hover over the historical order to view the details of your historical trade.Published on 29 Nov 2024Updated on 10 Sept 2025417How do I navigate to and customize notification settings?
If you’re looking to set up specific price alerts instead, check out our guide here. Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences.Published on 8 Oct 2025Updated on 6 Nov 202515How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on 3 Jul 2025Updated on 10 Jul 202535How do I check if an email is officially from OKX via EML file?
If you are unsure, submit the EML file to OKX Customer Support for verification.Why can scammers make an email look real to you? Scammers can modify parts of an email's header to make the message appear as if it was sent from a legitimate domain, including an official address. This is possible because the email delivery protocol (SMTP) doesn't verify the true identity of the sender.Published on 24 Nov 2025Updated on 4 Mar 202614How can I protect myself from scammers?
Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.Published on 21 Aug 2023Updated on 3 Mar 202612,001How to add personalized messages for custom price alerts?
If you're looking at setting the price alert on your trading chart, learn more by visiting here.Published on 6 Feb 2025Updated on 10 Sept 20253