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How do I join a video call with customer support?
Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on 26 Aug 2025Updated on 6 Apr 202651What onboarding information is required for the non-profit organization (NPO)?
Directors: Persons elected or appointed to serve on the board of directors of the NPO. These persons govern and oversee the NPO, and are responsible for its high-level strategy, operations, and accountability. Donors: Persons or institutions that provide financial contributions (donations) to the NPO supporting its mission and activities without expecting any gain in return.Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for a family office?
Directors: Persons elected or appointed to serve on the board of directors of the Family Office. These persons govern and oversee the family office, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the family office.Published on 13 Oct 2023Updated on 12 Feb 202670What onboarding information is required for a Publicly Traded Company?
Directors: Persons elected or appointed to serve on the board of directors of the publicly traded company. These persons govern and oversee the publicly traded company, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the publicly traded company.Published on 13 Oct 2023Updated on 12 Feb 202676What onboarding information is required for a privately owned financial institution?
Directors: Persons elected or appointed to serve on the board of directors of the privately owned financial institution. These persons govern and oversee the privately owned financial institution, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the privately owned financial institution.Published on 13 Oct 2023Updated on 27 Sept 2025166What onboarding information is required for the government-owned enterprise?
Directors: Persons elected or appointed to serve on the board of directors of the government-owned enterprise. These persons govern and oversee the government-owned enterprise and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the government-owned enterprise.Published on 13 Oct 2023Updated on 6 Apr 202661What onboarding information is required for a fund?
Directors: Persons elected or appointed to serve on the board of directors of the fund. These persons govern and oversee the fund, and are responsible for its high-level strategy, operations, and accountability. Ultimate beneficial owners: Persons who ultimately own and/or who exercise ultimate control over the Privately Owned Company.Published on 13 Oct 2023Updated on 12 Feb 2026119What onboarding information is required for a privately owned company?
Directors (if any): Persons elected or appointed to serve on the board of directors of the privately owned company. These persons govern and oversee the privately owned company, and are responsible for its high-level strategy, operations, and accountability. UBOs (Ultimate beneficial owners): Persons who ultimately own and/or who exercise ultimate control over the privately owned company.Published on 13 Oct 2023Updated on 12 Feb 2026280United Kingdom (UK) financial promotions FAQ
We also have our OKX Learn pages to provide further educational material.How does the self-categorisation process work under the UK FCA rules? There are two categories to choose from based on your current circumstances. Assuming you fall into one of the three and pass the assessment questionnaire, you can trade on our platform. Restricted Investor: This applies to the majority of our UK users.Published on 28 Dec 2023Updated on 9 Feb 202669OKX Web3 FAQ
However, when using login features, quest programs, or fiat-related services, we may collect limited data (such as IP addresses or device IDs) for security and compliance purposes.14. Will my on-chain activities be tracked or shared? All blockchain transactions are public. We don't monitor your private behavior, but we may analyze or report suspicious on-chain activities for compliance or security purposes.15. How can I protect my digital assets?Published on 19 Jan 2026Updated on 27 Feb 202689OKX Web3 wallet customer review reward from Sourceforge terms and conditions
The information displayed is strictly for education and informational purposes only. It does not constitute and shall not be considered as an offer, solicitation or recommendation, to deal in any products (including any NFT or otherwise), or as financial or investment advice. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.Published on 7 Aug 2023Updated on 28 Aug 202555What should I do during or after a scam?
Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on 11 Mar 2024Updated on 4 Mar 2026740What's USDT0 and how do I use it?
The USDT0 launch on X Layer is just the beginning of a broader strategic roadmap: Further integration with more DeFi protocols and applications on X Layer Enhanced SDKs and documentation for developers building with USDT0 and other stablecoins Educational resources and simplified onboarding flows Continued improvements to speed and cost efficiencyWhich markets support USDT0? USDT0 is available worldwide, except in the European Economic Area (EEA) region.I'm holding Wrapped USDT on X Layer.Published on 12 Sept 2025Updated on 20 Apr 202625Common scam tactics
Here are some of the common methods used by scammers: Method Example Fake trading education offers The user reported being scammed while seeking investment trading education on Facebook. The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift".Published on 28 Sept 2023Updated on 6 Feb 20262,649OKX Learn to Earn: BTC halving 2024 event rules
Learn to Earn: BTC halving 2024 is a new educational initiative introduced by OKX. OKX users who are holding valid verification document from Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, can take part in the promo during the Campaign Period and win between 0.000020 BTC - 0.00015 BTC (“Reward”). Rewards will be distributed among the participants in accordance with the rules below.Published on 26 Mar 2024Updated on 28 Aug 20256,677