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How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on 17 Oct 2024Updated on 1 Jan 2026454Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on 29 Feb 2024Updated on 29 May 2026259How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,046Travel Rule FAQ
By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.Published on 20 Jul 2023Updated on 29 May 2026815Trading Fee Rules FAQ
Trading fee rebate rule: Fee = Fee rate × Amount of sold crypto when order was filled; Take BTC/USDT spot as an example, assuming the current price of BTC is 20,000 USDT; Trader A (Maker fee: -0.002%; Taker fee: 0.025%) sold 1 BTC at limit price, and became a maker of this trade, so the Trading fee rebated to A = 0.002% × 1 = 0.00002 BTC; Trader A bought 1 BTC with a limit order, and received 20,000 USDT.Published on 22 Mar 2024Updated on 8 Jun 20261,089What are the trading volume rules for the campaign?
Any trades involving non-eligible tokens will: Not be counted toward your campaign trading volume Not contribute to rewards or ranking (if applicable)Where can I find more detailed rules? For complete details, including: Eligible tokens Campaign mechanics Reward structure Please refer to the specific official campaign rules page provided on our platform.Published on 26 Mar 2026Updated on 29 May 20261OKX Sub-Affiliate link rules
As further detailed in the OKX Affiliate Rules and the OKX Sub-Affiliate Rules, all affiliates and sub-affiliates must remain fully compliant with all applicable laws and regulations and shall be responsible for any violations thereof.Published on 28 Sept 2023Updated on 29 May 2026675Trade Like A Pro hype rules
OKX reserves the right to final interpretations of all activities. For more information about OKX, please visit https://www.okx.com © 2023 OKX. All right reserved.Published on 25 Sept 2023Updated on 29 May 202613OKX P2P user transaction rules
The P2P team may assist with the complaint based on the appeal-handling rules if requested by the User. However, the Platform is not a party to a P2P transaction. Therefore, the Platform is not obliged to intervene in any disputes between Users engaging in P2P transactions. Please note that OKX and the Platform hereby reserve the right of any final interpretations and judgments for the sanctioning of appeal cases.Published on 5 Sept 2023Updated on 29 May 20261,049OKX P2P dispute handling rules
We will aim to reach a resolution based on the available information, taking into account the platform's policies and guidelines, as well as the specific circumstances of the case. In the event a seller is unable or chooses not to provide a refund, OKX is not liable for any loss resulting from the transaction. OKX reserves the right to suspend or terminate the accounts of uncooperative or bad-faith* users during the process. 3.Published on 28 Aug 2023Updated on 29 May 20261,141What are the rules for P2P order cancellation?
How do the rules work?Published on 16 Aug 2023Updated on 29 May 20261,829OKX contract voucher and usage rules
to other accounts and profits earned in contract trading will be deposited to the trading account automatically If a violation such as bulk registration or malicious monetisation is found, OKX will strictly review relevant actions, disqualify accounts from participating in the event and recover the vouchers that were released to aforesaid accounts OKX reserves the right to modify, change or cancel the contract vouchers at any time and for any reason without prior notice OKX reserves the right to finalPublished on 15 Aug 2023Updated on 29 May 2026637OKX Learn to Earn: BTC halving 2024 event rules
OKX users who are holding valid verification document from Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, can take part in the promo during the Campaign Period and win between 0.000020 BTC - 0.00015 BTC (“Reward”). Rewards will be distributed among the participants in accordance with the rules below. You can learn about Bitcoin halving with OKX, complete the quiz, and have the opportunity to earn free coins.Published on 26 Mar 2024Updated on 29 May 20266,677OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
OKX users who are holding valid verification document from Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, can take part in the promo During the Campaign Period and win between 1 and 5 TON (“Reward”). Rewards will be distributed among the participants in accordance with the rules below.Published on 26 Dec 2023Updated on 29 May 20264,136How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on 29 Apr 2024Updated on 29 May 2026206