flow) IM Card allowing them to place a reorder The view from the buyer's side Seller Image proof submitted by buyer IM Card informing seller of buyer intention to recreate order The view on the seller's side If you want to know how you can download a P2P order receipt, visit here.

We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.

We're sorry to hear that! You can still raise a dispute on the order details page: Go to Orders (on the app) / My Orders (on the web) from the navigation bar and select the relevant order Select Need Help? and select the relevant reason Follow instructions on-screenCan I cancel a P2P dispute? If you've raised a dispute, you can cancel it anytime on the order details page.

If you've made the payment but the order is canceled after the order expires, you can do the following: Reach out to the seller via IM chat to provide proof of payment and arrange for a refund; or Check if the seller is still advertising Sell ad with the same amount, then raise a new same-value order to the seller. Do provide the seller with your payment proof of the previous order and explain the situation to them and ask for a refund; or Raise a dispute.What should I do if my order fails?

You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account. If not, please stay alert and beware of potential scams.