All
FAQ
Announcements
Product documents
What are Source of Funds (SoF) and Source of Wealth (SoW)?
History Provide screenshots or exported files of borrowed/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or lottery winnings Legal settlements Settlement Document Shows settlement amount Insurance Settlement Shows insurance payoutPublished on 24 Dec 2024Updated on 3 Apr 2026740What documents are accepted as proof of sources of funds from decentralized finance?
Bank statement showing receipt of funds from exchange. Transaction receipts from decentralized exchanges showing funds swapped or obtained. Note: have to be issued within 3 months. Authentic documents as proof of the source of funds Airdrop participation Screen capture that shows proof of the airdrop allocation from the Telegram airdrop games. Transaction history from your cryptocurrency wallet(s) showing the airdrop transaction, including the token name, amount received, and timestamp.Published on 12 Nov 2024Updated on 9 Feb 202653How do I switch Profit and Loss (PnL) value and percentage display?
The Profit and Loss (PnL) shows your trading performance, either as a value or a percentage. It helps you track the profitability of your trades and overall portfolio.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on 7 Jul 2024Updated on 2 Apr 202646How do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Published on 24 Nov 2025Updated on 4 Mar 202615Quote sorting
Why does this not show expired quotes by all of the Anonymous makers? In order to help ensure that Makers who wish to remain anonymous are protected, we do not show more than one expired or canceled anonymous quote on the RFQ Board. If multiple Makers are submitting quotes anonymously, when the quotes expire or are canceled they will be treated as if they were from the same maker when being sorted as expired or canceled quotes, below any active quotes.Published on 30 Jun 2022Updated on 10 Sept 202511Why haven’t I received a reply from the blockchain project team?
If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.Published on 17 Oct 2025Updated on 27 Jan 202613Lead trader: why is the total order in the Lead Trade and Open position tabs different?
Meanwhile, the Lead tab shows the total number of lead trading orders, including those on futures and spot.4. How does Open Position differentiate between futures and spot trades? The Open Position tab aggregates values only from futures contracts, leaving spot trades aside. This is because spot trades involve holding the asset compared to futures trades where positions are in USDT.Published on 13 May 2024Updated on 9 Feb 202632How do I claim McLaren Race Rewind NFT?
(for Rare and Ultra Rare holders only) In your dashboard find the eligible NFT to redeem rewards Select Redeem and complete the required information Once in the dashboard, look for the eligible NFT and select Redeem Select Confirm to confirm burn and your NFT will show a Redeemed stamp Check the details and proceed to redeem by selecting ConfirmPublished on 13 Jun 2024Updated on 12 Sept 202527How do I use Merchant Coupon Code?
A timer will show if the code is still valid. For usage issues, check directly with the merchant.3. Can I use an expired coupon? No. Once a coupon expires, it cannot be reissued or extended. Enjoy your reward and happy redeeming!Published on 19 May 2025Updated on 24 Mar 202619Why can’t I see or use my crypto balance?
If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on 14 Oct 2025Updated on 15 Jan 20265Why did my identity verification fail?
Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours. You submitted proof of address document is not acceptable.Published on 5 Sept 2023Updated on 6 Apr 202611,527How do I download my account statements?
Select Download to download the statementI want to download trading history Trading History shows any changes to your balance related to trading activity. Example: You'll see entries for filled orders, trading fees, and transfers related to trading. To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days.Published on 6 Nov 2024Updated on 1 Apr 202675How do I check the status of my returned withdrawal?
The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible. The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID?Published on 30 Oct 2023Updated on 9 Feb 2026285How do I mint NFTs?
After the transaction is complete, your NFTs will show up in your wallet shortly. Please keep your private key and seed phrases secure to keep your NFTs safe. Look for the mint button to complete the minting processPublished on 5 May 2023Updated on 28 Jan 2026666How do I trade smart with the right leverage?
Our copy trading data shows that an increasingly high number of copy traders have had trades liquidated due to excessively high leverage. Generally speaking, setting a high leverage puts you at a much higher risk of experiencing liquidation and losing your margin.Published on 8 Aug 2023Updated on 9 Feb 20261,031