Code Forfeiture: If any cancellation, change, or similar issue arises with a TradingView subscription after a code has been applied, no code refund or replacement will be given by OKX, and users cannot claim any acquired rights to reuse the code.2.17.

Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new name

To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?

We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.

Issue Description: The system detects that your full name or date of birth in your profile is incorrect, missing, or unreadable. The uploaded document does not contain a photo of your face, or the face photo is unclear. The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted.

Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g.， passports, driving licenses, etc).

Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?

Select Rename to rename your passkey Note: changing the passkey name will only affect the OKX passkey management page.

Open your OKX wallet web extension, select Copy address and the wallet address of the network you want to receive the crypto Select the copy address to view the wallet address according to the networkMethod 2: Scan the QR code Open your OKX wallet web extension, select Receive, and select the Crypto and Network that you want to receive Select Receive to generate the QR code to receive your funds Scan the QR code to transfer crypto Scan the QR code to receive your fundsTransfer from your OKX Wallet

You can name the account for easier identification if you have multiple accounts.

For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way.

Select Submit all after confirming the information Fill in and Confirm 2FA code to complete your sub-account creationOn the app Go to the Main menu on the top right corner, select Switch accounts You can see +Add sub-account at the bottom of the page Select Next and add Sub-account name to create your sub-account Fill in and Confirm 2FA code to complete your sub-account creation Note: Sub-accounts will inherit the main account's fee tier after 24:00 (UTC+8) on the day of creation, and the tier will

Deposit into your OKX walletMethod 1: Copy the wallet address Open your OKX app, select Web3 at the top Select Copy icon next to your account Your wallet address for the selected network will appear.Method 2: Scan the QR code Open your OKX app, select Web3 at the top Select Receive, and select the Crypto and Network that you want Scan the QR code to transfer crypto Scan the QR code to receive your fundsMethod 3: With Exchange account You can also withdraw crypto from the Exchange account to OKX Wallet

Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?