All
FAQ
Announcements
Product documents
How can you grab exclusive opportunities with OKX Launchpad?
In the digital age, attending live events, concerts, sports games, or conferences has become more accessible, thanks to blockchain technology. Users can purchase NFT event tickets, which grant them access to various in-person or virtual events. The NFT ensures the ticket's authenticity and can be conveniently transferred or sold to others.Published on 10 Nov 2023Updated on 12 Sept 202558How do I check on updates to my support ticket?
Always return to your ticket to view the complete response and reply.For guest users If you submit a ticket without logging in, you’ll be treated as a guest user. Once your guest ticket is created, you'll receive an email notification. To view your ticket and reply to customer service, please click the unique link provided in the email notification.Published on 17 Oct 2025Updated on 18 Apr 202648Trade Like A Pro hype rules
Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will be released during "Launch" which shall commence from 14 August 2023 10:30 EST.Published on 25 Sept 2023Updated on 28 Aug 202513How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on 26 Aug 2025Updated on 6 Apr 202651A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.12. How do I check my identity verification information?Published on 25 Sept 2023Updated on 25 Mar 20266,461How to claim my RL OKXclusive Pass?
It is free, create a wallet, verify age, and claim the ticket.Published on 5 Apr 2023Updated on 12 Sept 202539What limits are there for futures copy trading?
Maximum holding amount for lead trade futures Futures trading pair Max position limit (USDT) BTC-USDT, ETH-USDT, XRP-USDT, SOL-USDT 100,000,000 DOGE-USDT 20,000,000 ADA-USDT, LTC-USDT, AVAX-USDT, BNB-USDT, LINK-USDT, SHIB-USDT, AAVE-USDT, PEPE-USDT, SUI-USDT, HYPE-USDT 10,000,000 ETC-USDT, DOT-USDT, BCH-USDT, FIL-USDT, NEAR-USDT, OP-USDT, TRX-USDT, UNI-USDT, CRV-USDT, XLM-USDT, ARB-USDT, WLD-USDT, TON-USDT, HBAR-USDT, WIF-USDT, ONDO-USDT, PENGU-USDT, TRUMP-USDT, XAUT-USDT, PUMP-USDT, WLFI-USDT 2,500,000Published on 31 Oct 2023Updated on 10 Mar 2026253Why hasn’t my deposit arrived yet?
Again, please submit a support ticket as soon as possible. If your transaction is missing due to any of the reasons above, please reach out to our support team for help.Missing memo Some cryptocurrency transactions demand the inclusion of a memo alongside the recipient's address, a vital step often overlooked but essential for seamless processing.Published on 27 Mar 2024Updated on 12 Sept 2025312What limits are there for spot copy trading?
Maximum holding amount for each spot copy trading pair Spot trading pair Max holding amount (USDT) BTC-USDT, ETH-USDT 20,000,000 XRP-USDT, LTC-USDT, DOGE-USDT, SOL-USDT, SUI-USDT, PEPE-USDT 10,000,000 TRX-USDT, ARB-USDT, OP-USDT, FIL-USDT, STETH-USDT, ETC-USDT, APT-USDT, SHIB-USDT, ADA-USDT, LINK-USDT, DOT-USDT, XLM-USDT, UNI-USDT, OKB-USDT, AVAX-USDT, BNB-USDT, AAVE-USDT, HBAR-USDT, WLD-USDT, LDO-USDT, NEAR-USDT, XAUT-USDT, TON-USDT, BONK-USDT, WIF-USDT, TRUMP-USDT, PI-USDT, BABY-USDT, JITOSOL-USDTPublished on 30 Oct 2023Updated on 10 Mar 2026126How do I check the status of my returned withdrawal?
One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.Published on 30 Oct 2023Updated on 9 Feb 2026288How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 15 Oct 2024Updated on 4 Mar 2026110What should I do if I deposit to the wrong address?
Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited? If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.Published on 15 Oct 2024Updated on 12 Feb 2026235What can I do with Discover in the OKX wallet?
The platform simplifies participation by supporting one-click event creation, browsing events by map, adding favorites, and purchasing NFT tickets online. Users can also scan tickets at venues and easily share their experiences on social media—creating a seamless connection between the digital and physical worlds. OKX Wallet currently supports more than 100 public chains, including Bitcoin, Ethereum, Solana, Fractal Bitcoin, TON, Polygon, Avalanche, Tron, Arbitrum, and more.Published on 24 Feb 2023Updated on 25 Mar 20266,375Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 22 Aug 2023Updated on 15 Apr 2026414