All
FAQ
Announcements
Product documents
Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,834How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 6 Apr 202631,023How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 202513What types of partnerships does OKX have?
and select Submit your Drop Select Submit your Drop to submit your Drop application Fill in all the required information and select Submit to complete your application Due to the high volume of submissions, we regret that we're unable to respond to every submission. If your project meets our criteria, a team member will reach out directly. We appreciate your interest in OKX Drops!OKX Market Forced Royalty Contract 1. What is OKX Market Forced Royalty Contract?Published on 18 Jun 2024Updated on 9 Feb 2026127Why should I choose OKX affiliate program?
We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate. You can earn up to 50% commission on all trading fees generated by your referrals.Published on 19 Apr 2024Updated on 6 Apr 202618My mobile phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 27 Jan 2026464How do I buy Tether (USDT) with Raast?
Select Raast, USDT, and your desired fiat type to generate all offered deals. Note: you can further filter the results by indicating your preferred fiat amount. Select your best offer to start the deal. Receive USDT: In the pop-up box, enter the appropriate amount of USDT and your selected payment method, making sure to select Raast in the payment method field. Select Buy USDT to finish your purchase.Published on 4 Apr 2024Updated on 24 Mar 2026344My authenticator app isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 11 Aug 2023Updated on 9 Feb 20262,000How do I withdraw my coins using Unstoppable Domains on OKX?
Now, due to our partnership with Unstoppable Domains, we're bringing our users human-readable wallet addresses, leading to a seamless crypto transfer and withdrawal experience. This integration will also greatly mitigate the risk of losing funds due to human errors. How can I withdraw my coin using Unstoppable Domains on OKX? Purchase your own domain: Visit Unstoppable Domains and sign up for a new account.Published on 26 Mar 2024Updated on 12 Sept 202555USD-margined futures FAQ
We're introducing all-new USD-margined futures, while allowing users to select their preferred settlement currency. All trading liquidity is consolidated into USD unified order book for a seamless trading experience. USD-margined futures are expressed as XXX/USD UM.What settlement currencies are supported? Supported settlement currencies: USDC, and USDG.How do I change the settlement currency?Published on 13 Oct 2025Updated on 4 Mar 202624How can I boost my OKX P2P ads completion rates?
We're always here for you: questions? Uncertainties? Contact us via the chatbot here. You're never alone on this journey.Published on 18 Apr 2024Updated on 24 Mar 202655Managing RFQs on the RFQ board
To see the actual time remaining for a quote, hover over this area to reveal a tooltip with the number of seconds remaining in that quote's lifetime.I've clicked on "Quote" to quote an RFQ and in the popup window and clicked the "Submit" button, however nothing happens. Why is this? The window that pops up where you can submit quotes will include the most recent prices from the order book.Published on 30 Jun 2022Updated on 10 Sept 202517What's USDT0 and how do I use it?
Old USDT address on X Layer: 0x1e4a5963abfd975d8c9021ce480b42188849d41d New USDT0 address on X Layer: 0x779Ded0c9e1022225f8E0630b35a9b54bE713736 There are two ways to bridge your Wrapped USDT to USDT0 on X Layer: Simply deposit your old USDT back to exchange and withdraw via X Layer to receive the USDT0 Deposit your USDT and withdraw via X Layer to get USDT0 Use the USDT0 swap feature on OKX DEX Swap your USDT from X Layer to get USDT0 We're building a comprehensive DeFi ecosystem around unifiedPublished on 12 Sept 2025Updated on 24 Mar 202623How do I manage my P2P settings?
While we're doing our best to verify them, sometimes you may encounter malicious people. They try to impersonate our customer support agents to get your sensitive info, such as passwords or verification codes. There are 2 main types of phishing: SMS and email phishing (smishing) that uses various types of text messages. Most often, smishing starts with a message informing you that you received a large amount of funds. Voice phishing (vishing) that uses voice calls.Published on 22 Aug 2023Updated on 17 Mar 20262,527