All
FAQ
Announcements
Product documents
Tokenized stocks FAQ
When trading tokenized stocks, you should keep the following in mind: Prices can fluctuate rapidly and could lead to partial or total loss of invested assets. Liquidity varies across trading sessions Tokenized stocks generally do not provide shareholder rights Always conduct your own research to review provider terms, risk disclosures, and regulations that might apply to you prior to trading.12. Can I purchase fractional shares of a tokenized stock? Yes.Published on 2 Feb 2026Updated on 16 Mar 20267TradFi/Stock Perpetuals FAQ
Is the price of a Stock Perpetual linked to the stock market? The price of Stock Perpetual isn't directly associated with the US stock market. Stock Perpetuals on OKX operate as an independent order book with their own index price mechanism. You can view the details by navigating to the relevant token > Overview > Index Components. 2. How does the market behave on OKX during stock market weekend closures?Published on 1 Apr 2026Updated on 22 Apr 20262How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?Published on 12 Jan 2023Updated on 2 Mar 20269,579Why is my deposit not credited even when all information is correct?
You can refer to the deposit page for the estimated recovery time and check back later.Published on 17 Oct 2024Updated on 12 Feb 20261,886How do I authorize a new device when I log in?
Please ensure you securely back up your wallet seed phrase and private key.Facial recognition verification For your account security, when logging in from a new device, facial recognition verification is required using the ID linked to your account. Please follow the instructions on your phone to blink, nod, or shake your head. Make sure your full face is visible during the verification. Do not cover the camera and perform the verification in a well-lit environment.Published on 31 Aug 2023Updated on 22 Apr 202613,803How do I raise a dispute when using P2P trading?
You can raise disputes in these situations: When selling crypto via P2P Trading, you can raise a dispute if the buyer has marked the order as paid but the seller hasn't received the payment. When buying crypto, if the seller doesn’t release the crypto, you can also raise a dispute. After a transaction is done, you can also raise a dispute in the order if there is any issue.Published on 22 Aug 2023Updated on 8 Apr 20263,550How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Published on 10 Oct 2024Updated on 8 Oct 202560What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on 5 Feb 2024Updated on 8 Oct 2025131What do I need to do when I change my country of residence?
If the logout exceeds 5 minutes, wait for the notification email before attempting to log back in. If the issue persists, please contact our customer support team for assistance. Account statements and history data Your account statements, trading history, and funding history won't be accessible for download after updating your country of residence across data centers. You may download your required account statements or historical records before proceeding.Published on 10 Apr 2025Updated on 16 Mar 2026588How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on 23 Oct 2024Updated on 12 Feb 202619What should I do when my Web3 wallet BTC balance is insufficient?
Extreme scenario: The available balance is more than 0, but when max is selected, it still displays 0, because the user's balance may have many broken UTXOs, which can't be used. Reduce the transfer amount or add more BTC. Inspect whether there's a pending transaction, and try again later. Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC. Inscribe BRC20 Staking Confirmed UTXO The transaction is pending at the moment. All balance has been locked.Published on 17 Nov 2023Updated on 17 Nov 2025354How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...Published on 29 Apr 2024Updated on 17 Apr 2026197What should I do if I made a P2P payment mistake when buying crypto?
Learn more: How do I raise a dispute when using P2P trading?What should I do if the order is already completed? If the merchant has released the crypto and the order status is Completed, but you later realize you overpaid, you should submit a dispute as soon as possible. Learn more: How do I raise a dispute when using P2P trading?What should I do if I underpay the merchant?Published on 20 Mar 2023Updated on 21 Apr 2026318What is OKX DEX Aggregator+?
It's sent directly to Solvers competing in a sealed auction, preventing MEV attacks at the architecture level and eliminating the risk of front-running and sandwich attacks.Trade unique assets Intent Swap supports RWA (Real World Asset) token trading — such as tokenized stocks and precious metals — that may only be available through Solver liquidity and can’t be traded in standard AMM pools.Published on 20 Apr 2026Updated on 22 Apr 20262Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on 22 Aug 2023Updated on 22 Apr 2026414