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What should I do during or after a scam?
Trace asset flows on the blockchain: attempt to trace the flow of assets using blockchain explorers and other tools to understand where the funds went after the transfer. This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely?Published on 11 Mar 2024Updated on 4 Mar 2026719Scan to Pay FAQ
For examples of where you can Scan to Pay, refer here.2. How will I know if my Scan to Pay transaction was successful? After the payment is confirmed, one of these statuses will appear: Completed – Payment was successful. Declined – Rejected by GrabPay. Failed – Technical issue or expired QR code. A push notification with the result will also be sent.3. Why was my payment rejected at a GrabPay merchant when using OKX Pay? OKX Pay is a new payment solution.Published on 16 Sept 2025Updated on 12 Feb 2026Pay Account FAQ
By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account? Yes, an OKX exchange account and a completion of identity verification are required to create a Pay account.What can I do with my Pay account? Pay your contacts (friends and family) with USDC or USDT in Pay.Published on 16 Sept 2025Updated on 3 Dec 2025Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 202510Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on 8 Aug 2025Updated on 3 Oct 20259How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on 21 Mar 2025Updated on 12 Feb 202629Why is Pay moving to Simple mode?
Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay? With Simple Pay, you can: Pay any contacts using USDT, USDC, and USDG on X Layer Scan QR code to pay GrabPay merchants Add funds from Portfolio Transfer funds to Portfolio Send funds to external wallet addressesWhat has changed?Published on 27 Jan 2026Updated on 28 Jan 20264How do I activate my Pay?
Learn more about Pay Passkey here.Published on 16 Sept 2025Updated on 28 Jan 2026How do I add funds into my Pay balance?
Select the arrow icon in Pay Select the Transfer to portfolio option from the selection pop-up Follow the instructions as setHow long will it take for my assets to appear in my Pay balance? It typically takes a few seconds for transfer to be processed. We'll send an email and push notification once it's completed.Can I cancel the transaction after submitting it? No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required.Published on 16 Sept 2025Updated on 28 Jan 20261How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on 17 Aug 2023Updated on 3 Mar 20263,671Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on 1 Jun 2023Updated on 16 Mar 20265,555OKX x McLaren NFT Sweepstakes Terms & Conditions
If a potential winner fails to sign and return these documents within the required time period, he/she will forfeit the prize.Published on 25 Apr 2024Updated on 8 Sept 2025607How do I avoid scams from off-site communication in P2P transactions?
Don’t rush to make the payment if the remaining time in the payment window is insufficient, as the order may be canceled if you transfer funds after the timeout.What safety practices should I follow during P2P trades? Never engage in any form of communications off-site — always stay on our in-app chat. Don't share personal information like CNIC, bank credentials, or selfies. Don't pay after the order timeout period, as you lose escrow protection.Published on 11 Sept 2025Updated on 26 Sept 202512How does futures spread trading work on OKX Liquid Marketplace?
Trade all sorts of spreads: carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Bespoke instruments: customize your own strategies with up to 20 legs.Published on 13 Mar 2024Updated on 10 Sept 20256Why do I have to trade on OKX Liquid Marketplace?
Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book. It allows them to: Improve their derivatives trading workflow with end-to-end automated execution and instant settlement.Published on 13 Mar 2024Updated on 30 Oct 202516