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How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on 22 Aug 2023Updated on 4 May 2026460How do I close my account? (app)
Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible. If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on 22 Aug 2023Updated on 5 May 2026897How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead Select Reason to close account Instead of closing your account, you can also select to Freeze account Migrate account View tutorials Select Continue to close if you still want to close Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the informationPublished on 22 Aug 2023Updated on 28 Apr 20268How can I reduce trading fees?
When trading, you may consider using limit orders, which are placed at a specified price and don’t execute immediately.Published on 19 May 2025Updated on 27 Apr 202667What can I do if I trigger risk control?
When trading on OKX, the platform's anti-money laundering (AML) risk control system can be triggered due to certain suspicious operations, resulting in restrictions for the user from using certain functions. During the risk control period, please ensure you stay reachable. Check if the email address you linked to your OKX account received an email from OKX. Please follow the instructions in the email.Published on 13 Sept 2023Updated on 14 May 20261,817How do I close lead trades with a limit order and custom amount?
We've enhanced our copy trading system, ensuring that the experience of leading trades aligns with manual trading experience. With the upgrade, lead traders can use limit orders and custom amounts to close positions, eliminating the restrictions found in the old system version.Futures lead tradersHow do I open a futures lead trade position? Once you've become a futures lead trader, you'll need to select contracts for leading trades.Published on 5 Dec 2023Updated on 9 Feb 20262,263How can I troubleshoot web or app issues?
Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage.Published on 11 Feb 2026Updated on 16 Apr 202612How can I protect myself from scammers?
What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on 21 Aug 2023Updated on 3 Mar 202612,208How can I enhance my OKX app security?
Perform a factory reset to restore default system settings. If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at urgent@okx.com.What are the things that I can do daily to secure my security?Published on 14 May 2026Updated on 18 May 2026How can I get my project listed on OKX?
Share information about: Funding sources Capital allocation Investor backing Transparency improves credibility.Should I provide updates during the process? Yes. Regular updates on milestones, partnerships, or key developments — including your MiCA Whitepaper for regulatory compliance — show accountability and professionalism.What should I avoid when applying for listing?Can I request a direct contact person at OKX? No. The listing process follows strict internal procedures.Published on 16 Apr 2026Updated on 6 May 2026How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 18 May 202627How can I do spot trading with the Jupyter Notebook?
You can also use clOrdId instead of ordId. 1 result = tradeAPI.cancel_order(instId="BTC-USDT", ordId = "489093931993509888") 2 print(result)13. How can I amend an order? For more information on how to amend an order, please read our dedicated guide. You can also use clOrdId instead of ordId. 1 result = tradeAPI.amend_order( 2 instId="BTC-USDT", 3 ordId="489103565508685824", 4 newSz="0.012" 5 ) 6 print(result)14. How can I access the list of open orders?Published on 29 Sept 2023Updated on 10 Sept 2025557How do I use Trading bonus?
While Trading bonus cannot be withdrawn, any profits earned through its use can be withdrawn.What are the application conditions? You must've completed identity verification and obtained trading bonus. You must be from a region where local laws and regulations allow derivative trading.What can I do with Trading bonus?How can I use Trading bonus? You can get trading bonus through various promotions.Published on 8 Mar 2024Updated on 17 Apr 20261,214How can I complete a Satoshi test with UTXO-based wallet?
How do I use Coin Control to select the right UTXO? Each wallet labels the feature differently and some wallets don't support manual UTXO selection. We recommend referring to your wallet's official documentation for the most accurate, up-to-date instructions on how to use select a specific UTXO.Published on 14 May 2026Updated on 14 May 2026Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 202634