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What's the current status of the temporary account security measure?
For more information on how to change your login password on our platform, please see our help article How do I change my login password?. We apologize for any inconvenience this may cause. However, we believe that this security measure is essential for protecting your account and your digital assets.Published on 4 Jul 2024Updated on 28 Aug 2025155What onboarding information is required for a family office?
What's a family office? Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on 13 Oct 2023Updated on 12 Feb 202666Where do I find limits, fees and processing time details for cash deposit?
Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on 23 May 2025Updated on 12 Feb 202626How do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on 9 Aug 2024Updated on 10 Sept 202528Pay Account FAQ
Pay your contacts (friends and family) with USDC or USDT in Pay. Receive USDC or USDT sent to your smart wallet and use it to pay others. Easily transfer USDC or USDT from your Pay balance to your Exchange balance and vice-versa. Send USDC or USDT onchain through X Layer, Ethereum, TRON and many other networks. Note: onchain transactions require a network fee to be paid in the network's native crypto.How can I recover my Pay account?Published on 16 Sept 2025Updated on 3 Dec 2025Where do I find limits, fees and processing time details for cash withdrawal?
Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on 23 May 2025Updated on 4 Mar 202634How do I manually set up spot grid trading bots?
Next, enter the total amount you want to open a position with and select the relevant cryptocurrency Note: there's also an option to set how the grid is spaced. Arithmetic will position each grid line at fixed price intervals (for example, every 20 USDT). Meanwhile, Geometric sets the grids using a fixed percentage from the current price, resulting in widening grids further out from the starting price.Published on 6 Jun 2024Updated on 17 Nov 2025200How do I start onboarding as an institutional user?
What onboarding information is required for a family office? What onboarding information is required for the non-profit organization (NPO)? What onboarding information is required for a Trust?Can a corporate account change its authorized account user? Yes.Published on 10 Oct 2024Updated on 2 Feb 202650Knowledge test FAQ
OKX Singapore may determine to update the risk assessment according to its current policies and procedures and relevant regulations.Published on 3 Jun 2025Updated on 1 Dec 20252Spot copy trading: copy trader FAQ
No, unless you've already sold or activated a stop loss before the trader's sale, you'll automatically replicate the trader's selling action.5. How many currencies are supported for spot copy trading? Spot Copy Trading currently supports the majority of spot trading pairs. Please refer to the exact supported pairs displayed on the page. The selection of cryptocurrency pairs has been curated to maintain healthy liquidity levels, prioritizing trader protection.Published on 18 Oct 2023Updated on 9 Feb 2026121How do I verify my identity with Singpass?
Select Continue at the home page to proceed Continue to the identity validation page to confirm your detailsValidate your personal info Complete your identity verification by updating the personal info and reason for use Proceed to complete your details update by selecting Next Note: you'll be placed under review by us, and it'll take up 24 hours for it to complete.Published on 13 Sept 2024Updated on 9 Feb 20264How do I add OKX widget on my phone?
You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.Published on 15 Aug 2023Updated on 12 Feb 20265,775How do I deposit SGD with PayNow?
This means that fiat payment services aren't currently available in your region.4. Why do I need to verify my identity before making a deposit? We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region.5. How do I check my cash deposit history?Published on 8 Nov 2024Updated on 23 Dec 20257How do I automate grid trading strategies on futures grid trading bot?
The futures grid trading bot is currently available for both perpetual contracts and futures contracts. Not all products are available in all regions.Published on 13 Jun 2024Updated on 10 Sept 202524What's USDT0 and how do I use it?
how is it backed?Published on 12 Sept 2025Updated on 20 Jan 202622