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What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.Published on 17 Mar 2023Updated on 29 May 20263,125How can I do spot trading with the Jupyter Notebook?
Note: for spot trading under "cash" tdMode, you mainly need to check the cashBal, frozenBal parameters for each ccy under details, and the totalEq parameter. 1 import okx.Account as Account 2 flag = "1" # live trading: 0, demo trading: 1 3 4 accountAPI = Account.AccountAPI(api_key, secret_key, passphrase, False, flag) 5 6 result = accountAPI.get_account_balance() 7 print(result)8. How can I access the four different account modes?Published on 29 Sept 2023Updated on 29 May 2026562Introduction to proportional copy trading
Step four: Click on "Follow Now". A confirmation pop-up will appear. Check if the configuration information is correct. If everything is correct, click "Confirm" to complete the follow order setup.3. Smart recommendation multiplier In the copy trading mode, the value of each order placed by a copy trader is proportional to that of the trader.Published on 4 Apr 2023Updated on 29 May 202659What should I do if my withdrawal isn't successful?
The specific situations are as follows: Awaiting Withdrawal When you request a withdrawal on the platform, it goes through four stages: Withdrawal Request > Pending > Processing > Transferred Out. If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient.Published on 17 Oct 2024Updated on 29 May 2026271What can I do if I trigger P2P risk control?
To avoid being subject to risk control measures, please review and confirm all order details before placing an order.3. I've submitted the required materials. When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?Published on 13 Sept 2023Updated on 2 Jun 20261,836How do I set up indicators on the chart?
It has four tabs: OKX trading chart settings Symbol — controls candle appearance. Toggle the body, borders, and wicks on/off and set bullish and bearish colors. Enable Color bars based on previous close to color candles based on the previous candle's close instead of the current open. Status line — controls what shows in the chart's top bar. Toggle the symbol logo, title, OHLC chart values, and bar change values.Published on 30 Nov 2024Updated on 29 May 202615What is Agent Trade Kit?
Agent Trade Kit has four main features: Full-range trade execution — Supports spot, futures, margin, and options trading. Describe what you want in a natural language, and the AI analyzes your request and places the order automatically. For the full feature list, visit GitHub. Strategy parameter setup — Supports grid trading, DCA (Dollar-Cost Averaging), and algo orders. The AI can recommend and configure parameters automatically based on data like historical volatility.Published on 29 Apr 2026Updated on 29 May 20263Why did my identity verification fail?
Upload clear photos showing all four corners of the document (front and back if applicable). Make sure all pages containing important information are included. Ensure the entire document is visible, readable, undamaged, and free of glare. Confirm that the document is still valid and not expired. After confirming there are no issues, please restart the identity verification process.Published on 5 Sept 2023Updated on 29 May 202611,581Why hasn't my withdrawal arrived in the account?
The withdrawal process typically goes through the following four stages: Withdrawal Application > Pending > In Progress > SentHow do I check my withdrawal status? You can check the current status of your withdrawal on the withdrawal details page. Each stage reflects a different step in the processing flow, from request submission to the assets being successfully transferred.Published on 22 Aug 2023Updated on 8 Jun 202620,980How do I create a successful copy trade order?
They are categorized into four sections: Contract settings: customize your contract type, margin mode and leverage Select either Same as trader to follow the lead trader's contract or Custom to select preferred contracts from the available list in the Selected contracts field. We recommend selecting all available contracts to align your trades with the lead trader. Select either Cross, Isolated, or Same as trader in the Margin mode field.Published on 2 Aug 2023Updated on 5 Jun 2026354How do I secure my exchange account?
You can review the completed and pending security items under the Security option.3. Activate security features Our users can secure their funds by activating the various account security measures shown on the Security option. Currently, there are six security features available to users, with the first two being the use of an account password and the account verification email mentioned above.Published on 12 Jun 2024Updated on 29 May 20261,350What are Source of Funds (SoF) and Source of Wealth (SoW)?
SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows businessPublished on 24 Dec 2024Updated on 29 May 20261Index components weightage adjustment FAQ
You may refer to the table below for the changes: Changes Before After 3 or more index components are available Components are weighted equally Components are weighted by their pre-set weighted values Component's price deviation limit The deviation limit was ±3%. If a component's price deviates more than 3% from the median price of all components, the component's price will be taken at 97% or 103% The deviation limit was updated from ±3% to ±2%.Published on 14 Dec 2023Updated on 29 May 202613What are the rules for P2P order cancellation?
User types Conditions that trigger the restrictions New OKX users: Completed less than 3 P2P trading orders since registration (including both buy order and sell order) More than 5 cancellations before payment on the same day, or more than 3 cancellations after selecting Payment Completed Old OKX users: Completed 3 or more P2P trading orders since registration (including both buy order and sell order) More than 3 cancellations before payment on the same day, or more than 1 cancellation after selectingPublished on 16 Aug 2023Updated on 29 May 20261,829What are the reasons for my spot copy trade order fail?
If the minimum order value for a BTC-USDT trade is 3 USDT, you need to set your amount per order to at least 3 USDT. If you set lower than the minimum order value, your copy trade will fail. We recommend you to set a higher amount per order to ensure that it is sufficient to meet the minimum order value requirements.3.Published on 13 Oct 2023Updated on 29 May 202669