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How do I fix errors when submitting my institutional verification?
Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed.Published on 10 Oct 2024Updated on 29 May 202660Trading Signal Bot FAQs
Tailored Formats for Pine Script™ Strategy Creators: For Pine Script™ strategy creators who rely on strategy functions to transmit their trading signals, we offer a specialized format that seamlessly integrates strategy functions. One-Size-Fits-All Approach: Alternatively, we offer a versatile and general-purpose format suitable for all users. Regardless of whether you use scripts (strategy or study), indicators, or manual charting alerts, this "one-size-fits-all" format adapts to your needs.Published on 9 Oct 2023Updated on 29 May 2026137What's the Nitro Spreads table view?
The sortable Nitro Spreads table view is a new feature for our basic trading product that allows you to visualize Nitro Grids in a tabular format. This view may simplify the process to navigate, compare, and analyze different spreads, especially on smaller screens.Why was the Nitro table view feature developed? The feature was developed based on feedback indicating difficulties with navigating and comparing spreads in the previous grid view.Published on 16 Jul 2024Updated on 29 May 20263How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 29 May 202656Know Your Business (KYB) FAQ
This identifying information is supported with documentation, such as evidence of formation, organizational structure charts, and identity documents for key persons. Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on 29 Jan 2025Updated on 29 May 202630How do I enable allowlist? (web)
Address format mismatch: The address format does not match the selected withdrawal network. Please verify the network and address. System issue: If everything above is correct, please try again later. 5. Select the checkbox if you'd like to save the address as verified address to skip future verification and Save to continue making your withdrawal Add new address and save as verified address 6.Published on 14 Aug 2023Updated on 29 May 2026419How do I determine my company type and understand which documents I need to prepare?
Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review your institution's ownership structure, division of management, and governance model to identify the most appropriate classification for its legal structure.Published on 13 Oct 2023Updated on 29 May 2026147How do I enable allowlist? (app)
Address format mismatch: The address format does not match the selected withdrawal network. Please verify. System issue: If all the above are correct, please try again later. Under Allowlist, after selecting an address, follow the prompts to enter the Amount and tap Submit to complete the withdrawal. Note: When the Allowlist is enabled, you can only withdraw funds to addresses in the address book.Published on 14 Aug 2023Updated on 29 May 20261,939How do I set up indicators on the chart?
You can also set scales placement, enable a countdown to bar close timer, and adjust the date and time format on the time axis. Canvas — controls the chart's visual style. Adjust the background color, grid lines, session break lines, scale text size, navigation button visibility, and chart margins (top, bottom, and right).Published on 30 Nov 2024Updated on 29 May 202615What do I need to do when I change my country of residence?
There are no changes to the login process for the app version.Tips when entering your address Enter your full address (street, unit number if applicable, city, postal code, etc.) using the required format shown on screen. If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.Published on 10 Apr 2025Updated on 29 May 2026638Address type upgrade FAQ
Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats. Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade?Published on 26 Aug 2025Updated on 2 Jun 2026859How do I submit my proof of address (POA)?
Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 29 May 2026861What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
Important note: Upload failure: please make sure the file is in PDF format. Each order can only be appealed once and approval is not guaranteed — please ensure your documents are accurate and complete. (Appeal response time is 3 calendar days). An example is provided on the appeal page — please read it carefully. T+1 orders cannot be appealed. Please wait patiently for the automatic unlock.How can I avoid triggering T+N security protection?Published on 17 Mar 2023Updated on 29 May 20263,080OKX AI 101
Few-Shot: provide 2–5 examples to guide the model toward your desired output format. Chain-of-Thought: add 'think step by step' to guide the model through complex reasoning. Trading Prompt Example: when BTC RSI falls below 30 and EMA20 is below EMA50, buy 0.01 BTC at market price, with a stop-loss 3% below entry and take-profit 8% above entry.What is an AI Agent? An AI Agent is a system that gives an LLM the ability to act.Published on 4 May 2026Updated on 29 May 20264OKX listing mechanism
Introduction To support orderly market openings and fair price formation, OKX applies different listing mechanisms when opening trading for new spot pairs. The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 29 May 20267,498