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How do I update my login password?
settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal functionPublished on 22 Aug 2023Updated on 15 Oct 202530How do I turn on the quick order feature?
Select Display Enable quick order by ticking the Quick order option Activate the Floating window and/or Plus button by toggling the function on Switch on both of the options available under the Quick order option Find out how you can effortlessly execute your trade precisely here.Published on 23 Oct 2024Updated on 11 May 202616What can I do if I trigger risk control?
Which transactions and functions will be restricted when I'm under risk control? During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions. However, you may still carry out BTC and ETH spot, and contract transactions. Additionally, the liquidation and reduction functions of your positions will still be supported. Thank you for your understanding and cooperation while we review your account.9.Published on 13 Sept 2023Updated on 14 May 20261,819Pay Passkey FAQ
If the issue persists after resetting your Pay Passkey, it may be caused by an outdated version of Google Play Services, which is required to handle passkey and credential functions on Android devices. Solution: Open the Google Play Store. Search for Google Play Services. Update it to the latest version. After updating, try using your Pay Passkey again.Published on 28 Apr 2025Updated on 15 May 2026190Trading Signal Bot FAQs
For example, some script providers may have included input functions in their script, allowing you to enter messages based on specific signal categories like Enter Long, Exit Long, Enter Short, or Exit Short. Example of some script providers that include input functions in their script On the other hand, some script providers might automatically generate alert messages for you based on your strategy properties, such as order size.Published on 9 Oct 2023Updated on 27 Apr 2026137How do I transfer/deposit crypto with my sub-accounts?
The main account controls the ability to enable the deposit function for sub-accounts on the web. However, only standard sub-accounts are allowed to deposit cryptos. Before depositing crypto into your sub-account, log in to your main account and go to Profile > Sub-accounts. Find the standard sub-account that you would like to enable for deposits, select Action, and toggle Deposit on.Published on 22 Aug 2023Updated on 13 May 20267,898How do I turn on and sync multiple charts on a screen?
It supports synchronized settings such as symbols, intervals, crosshairs, and time or date ranges, charts in our multiple-chart layout currently function independently. Order and position lines are also displayed only in the single-chart layout. Note: the multiple-chart sync feature is available on the web version only.Published on 9 Aug 2024Updated on 21 May 202630What's OKX Convert?
Please refer to this article to learn how to use the Convert function: Convert FAQ4. Which crypto can I convert on OKX? Convert supports most crypto pairs that have a spot trading market on our platform. It's extremely flexible and convenient to use, allowing you to convert Tether (USDT) to Bitcoin (BTC), Ethereum (ETH), and more, or to convert any balance into your preferred crypto.Published on 27 Sept 2023Updated on 21 May 20262,163How do I reverse my trading position with one tap?
Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on 5 Jul 2025Updated on 6 Apr 202610How do I use the chart trading layout?
The interface offers an immersive and user-friendly experience, mirroring the familiarity and functionality of platforms like TradingView and MetaTrader. The full view of the trading page It also allows users to toggle the visibility of the position and order panel, utilizing them as needed to maximize chart space for technical analysis. The position and order panel, where all the crucial trading details are displayedHow do I select the chart trading layout?Published on 29 Jan 2024Updated on 13 May 2026126What onboarding information is required for the non-profit organization (NPO)?
Corporate officers: Persons with significant responsibility to control, manage or direct the NPO including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the NPO.Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for a family office?
Corporate officers: Persons with significant responsibility to control, manage, or direct the family office including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the Family Office.Published on 13 Oct 2023Updated on 12 Feb 202670What onboarding information is required for a Publicly Traded Company?
Corporate officers: Persons with significant responsibility to control, manage, or direct the publicly traded company including executive officers or senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the publicly traded company.Published on 13 Oct 2023Updated on 12 Feb 202677What onboarding information is required for a privately owned financial institution?
Corporate officers: Persons with significant responsibility to control, manage, or direct the privately owned financial institution including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions. Directors: Persons elected or appointed to serve on the board of directors of the privately owned financial institution.Published on 13 Oct 2023Updated on 27 Sept 2025232How do I buy crypto with my cash balance?
If you wish to access more crypto pairs and trading functions, you can navigate to Spot Trade.4. After buying with my cash balance, where can I view the crypto I purchased? After your purchase is completed, you're able to see them in your assets: App: Assets > Overview Web: Assets > My assets > Overview5. Where can I view purchases that I've made in the past with my cash balance?Published on 16 Nov 2023Updated on 31 Dec 20251