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How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on 9 Aug 2024Updated on 10 Sept 202530How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on 27 Nov 2024Updated on 10 Sept 202517How do I reset Two-factor authentication (2FA)?
If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on 15 Sept 2023Updated on 23 Mar 20266,144How do I reset my Two-factor authentication (2FA)?
section, select reset Select Reset to proceed You'll be prompted to download the OKX app Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator appPublished on 15 Sept 2023Updated on 15 Oct 202522How do I change my authenticator app?
Select reset authentication method on security authentication page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: For your security, you won't be able to withdraw crypto or use P2P trading within 24 hours of resetting or changing your authenticator app. For more information, please click: Authenticator app user guideIf your authenticator app is not working, please refer to How do I reset Two-factor authentication (2FA)?Published on 11 Sept 2023Updated on 16 Mar 20264,267How do I update my authenticator app?
Select Security verification unavailable to start reset your authenticator app. Select security verification unavailable on reset password page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on 1 Aug 2024Updated on 16 Mar 2026164How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Authentication methods > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on 16 Aug 2023Updated on 29 Jan 20264,253Scan to Pay FAQ
Aesthetics, Cosmic Beauty Bar Electronics: Best Denki, Gain City, Harvey Norman, iStudio, Samsung Note: the examples provided above are for illustrative purposes only. They are subject to change and may vary.How do I use the 'Scan to Pay' feature? Navigate to Pay mode within your OKX app. Select Get Started, then Activate Pay to create your Pay wallet. For more details, please refer here. Once done, you can start using Scan to Pay.Published on 16 Sept 2025Updated on 12 Feb 20261Where do I find limits, fees and processing time details for cash withdrawal?
Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on 23 May 2025Updated on 4 Mar 202634How do I raise a dispute when using P2P trading?
Select the issue you are facing Follow the on-screen instructions to submit a disputeWhat should I do if I've made a payment but the seller didn't release crypto? You can remind the seller via the in-app chat or select Remind seller on the order. If you still haven't gotten a reply, you can get help from customer support by raising a dispute. Here's how you can get help: Select the order you want to follow up with Select Need Help?Published on 22 Aug 2023Updated on 27 Mar 20263,507How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require a reset. Some reset features for iOS users may require iOS 18 or later.Reset passkey If you only have 1 passkey linked to your account, you'll only see the Reset option. This is because your account must always have at least 1 passkey. When you reset it, you'll replace your current passkey with a new one during the process.Published on 16 Aug 2023Updated on 27 Mar 202612,840Where do I find limits, fees and processing time details for cash deposit?
Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on 23 May 2025Updated on 12 Feb 202628Spot grid bot FAQ
Here’s how it works for each option: If you invest in quote currency (for example, USDT): your bot will place buy orders at each grid level, using the quote currency to purchase the base currency (for example, BTC). When initialized, you'll typically see one buy order at each grid level. However, keep in mind that some of these orders might get filled immediately at the market price, depending on the current market conditions.Published on 28 Aug 2025Updated on 22 Jan 202616How do I protect my account from Trojan horse takeovers?
Receiving password reset emails you didn’t request. Unusual sent messages or suspicious activity New third-party access or app passwords you didn’t authorize. Multi- or two-factor authentication (MFA/2FA) disabled unexpectedly. Actively running apps or browsers close unexpectedly for no apparent reason. Stay vigilant. These signs often appear quietly — but recognizing them early can help stop a full account takeover.What will happen if your device gets infected?Published on 30 May 2025Updated on 5 Feb 202610What do I need to do when I change my country of residence?
Learn more how you can do it here. Upon successful identity verification, your country/region of residence will be updated to your new one.Published on 10 Apr 2025Updated on 16 Mar 2026512