You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contacts

For more information, go to www.okx.com/en-sg © 2025 OKX. All rights reserved. In order to comply with local regulations, certain features may not be available in your region.

As a sub-affiliate, can I have a higher commission rate than my senior affiliate? No, you can't.Others1. How can affiliate access data from the Affiliate Portal via API? Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-api

Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?

When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.

Where can I find the minimum deposit amount required for non-BTC?

What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.

Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit Opening Deposit page from Assets 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4.

Note: If you do not see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.What should I do if I trigger T+N protection? If your order triggers T+N protection, we recommend that you wait patiently. The restriction will be automatically lifted after N days. For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.

Note: Other wallet connections are currently not supported on the OKX SG App, please use the Web: https://my.okx.com/en-sg Continue to connect your wallet You can choose to connect via OKX wallet extension You can also choose to connect via other methods If you choose to connect your wallet via WalletConnect, you can scan the QR code or select All Wallets to pick the wallet that you are using.

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