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How do I check the status of my returned withdrawal?
Choose the topic Withdrawal has been returned by the receiving platform for your specific issue. Select Withdrawal has been returned by the receiving platform as the sub-topic The chatbot will assist in submitting a ticket to our customer service, but it'll require several details from you. Firstly, you need to provide the Token type.Published on 30 Oct 2023Updated on 29 May 2026299X Layer upgrade and OKT/OKB asset handling FAQ
August 18, 2025, 2:00 PM (UTC+8) The OKB smart contract will be upgraded to remove minting and burning functions.FAQWhat's X Layer? X Layer is a public blockchain, decentralized public blockchain launched by OKX. It isn't a sub-chain or dedicated chain of the OKX exchange. Anyone can deploy projects on X Layer. OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks.Published on 13 Aug 2025Updated on 29 May 202630How long does it take for a deposit to be completed?
Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.Published on 17 Oct 2024Updated on 1 Jan 2026454Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
Why use X Layer for on-chain deposits? X Layer carries zero gas fees for these assets. Other networks (such as Ethereum or Tron) may charge gas fees. Need more help? Contact SupportPublished on 20 Apr 2026Updated on 29 May 2026Pay FAQ
Pay is a seamless payment solution that lets you instantly send and receive USDC, USDT, and USDG on the X Layer network without incurring additional fees. It features a multi-signature smart wallet for enhanced security. It also lets you use the OKX card to make purchases. 2. Am I eligible to use Pay? Eligibility to use Pay depends on your location. Learn more about it here.3. How do I activate Pay?Published on 16 Sept 2025Updated on 29 May 20261OKX x McLaren: Digital Collectibles FAQs
X Layer uses improved zk-SNARK for more compact and cost-effective transactions, and dramatically reduces transaction fees, making it affordable for users to engage with their digital assets. X Layer is Integrated with both OKX exchange and OKX Wallet. With McLaren NFT on X Layer, McLaren fans will be able to connect with over 50 million active crypto-native builders and creators on the X Layer and OKX platform, and have access to the gateway of web3 world.Published on 5 Jun 2024Updated on 29 May 20266Why is Pay moving to Simple mode?
With Simple Pay, you can: Pay any contacts using USDT, USDC, and USDG on X Layer Scan QR code to pay GrabPay merchants Add funds from Portfolio Transfer funds to Portfolio Send funds to external wallet addressesWhat has changed? As part of this update: Pay mode is no longer available in Singapore Pay now supports USDG, USDT, and USDC on X Layer only Token conversion isn't availableWhy did we make this change?Published on 27 Jan 2026Updated on 29 May 20264How do I activate my Pay?
It allows you to be in control by requiring your approval for every transaction, adding an extra layer of security. This wallet also allows you to seamlessly send and receive USDG, USDC and USDT across X Layer, Tron, and major Ethereum-compatible networks. Sending via X Layer incurs no additional fee. To enhance security, Pay incorporates advanced technologies such as passkeys, multi-signature authorization, and ZK Email recovery, ensuring you retain full control over your funds.Published on 16 Sept 2025Updated on 29 May 20261OKX AI 101
Historical returns, projected returns, and probability forecasts are for reference only and don't reflect or guarantee future actual performance. AI-related activities may result in the total loss of your invested assets. Terms and conditions apply.Published on 4 May 2026Updated on 29 May 20264Pay Account FAQ
By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account? Yes, an OKX exchange account and a completion of identity verification are required to create a Pay account.What can I do with my Pay account? Pay your contacts (friends and family) with USDC or USDT in Pay.Published on 16 Sept 2025Updated on 3 Dec 2025What should I do if I want to withdraw assets that are not supported on other platforms?
If you choose USDT on the X Layer network and the other platform or wallet does not support the X Layer network, you cannot use the USDT deposit address from other networks. Even if the crypto is the same, USDT, a network mismatch will result in withdrawal failures. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," you cannot cancel the withdrawal on the platform. The assets have already left the OKX platform.Published on 8 Apr 2025Updated on 29 May 202612How do I use a physical security key to protect my account?
Passkey Based Authentication Use your hardware security key to verify your identity during logins and key actions—such as withdrawals—offering an extra layer of security against unauthorized access.Published on 10 Jan 2025Updated on 29 May 202619,628How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.Published on 28 Nov 2024Updated on 29 May 202612What are crypto-margined futures and USDT-margined futures? What are the differences?
These structural differences may lead to different return characteristics and risk exposures under various market conditions.PnL structure comparison: Crypto-margined futures vs USDT-margined futures Crypto-margined perpetual futures and USDT-margined perpetual futures differ in settlement currency. This difference affects how profit and loss (PnL) is calculated and how returns behave under different market conditions.1.Published on 20 Mar 2023Updated on 2 Jun 2026204Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The recursive circuit takes 64 different proofs (π0, ..., π63), hashes (h0, ..., h63), equities (e0, ..., e63), and debts (d0, ..., d63) from the lower-layer circuits as inputs. It combines these inputs and produces 3 outputs: a new hash (hrecursive), total equity (erecursive), and total debt (drecursive).Published on 21 Oct 2024Updated on 11 Feb 202694