All
FAQ
Announcements
Product documents
Knowledge test FAQ
However, please note that starting from 19 June 2025, passing the test will be necessary to avoid any restrictions to our DPT services.What's the passing score for the knowledge test? To pass, you must answer at least 4 out of 6 questions correctly. You'll be notified in-app if you've passed or failed.How do I take the knowledge test? You can access the test here. Most users complete it within 5 minutes.Published on 3 Jun 2025Updated on 1 Dec 20252Satoshi test FAQ
What should I do if the Satoshi test is successful? If the Satoshi test is successful, you can proceed with your withdrawal as normal. The successful test verifies that you have control over the withdrawal address.10. Will I need to perform the Satoshi test every time I make a withdrawal? Once your address is verified via the Satoshi test, it remains verified for a period of six months.Published on 28 May 2024Updated on 15 Oct 202539What's Satoshi test and how do I complete it?
How do I verify my address with the Satoshi test?Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds. If you select Private wallet, you’ll need to complete a Satoshi test as part of the verification process. Two options are available for the first step of withdrawal verification; select the appropriate one for you Select Next to begin the Satoshi test verification flow.Published on 28 May 2024Updated on 17 Feb 202660What's demo trading and how do I use it?
Risk-free trading: one of the biggest advantages of demo trading is that it allows traders to test their strategies and make mistakes without risking any real money. This makes it an ideal environment for beginner traders to learn the ropes and gain experience before trading with real funds. Testing trading strategies: demo trading provides traders with a platform to test and refine their trading strategies without the risk of losing money.Published on 1 Oct 2025Updated on 6 Feb 20263OKX SG Beginner's Guide
For more information about identity verification, please find our help center guides here: How do I verify my identity with Singpass? How long does it take to complete my identity verification?Step 3: Knowledge Test To comply with Singapore regulations, OKX must assess each user's awareness of the risks associated with DPT services to ensure that users understand such risks before they can use our services.Published on 24 Jun 2025Updated on 3 Dec 20253How do I verify my identity with Singpass?
The entire process takes about 5 minutes to complete, with most reviews finalized in as little as 2 minutes for standard cases. Data usage adheres strictly to Singpass Terms of Use and is solely utilized for identity verification in accordance with compliance requirements.Getting startedAuthenticate and connect with Singpass At the identity verification phase, you're requested to provide information details such as identity and selfie verification.Published on 13 Sept 2024Updated on 9 Feb 20265Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...Published on 13 May 2024Updated on 3 Apr 2026342How do I verify my wallet address?
Please fill in the information and click next to proceed with your withdrawal.Verifying with Satoshi Test To complete your verification via Satoshi test, you will need to follow the steps below: Verifying with Satoshi test Select the cryptocurrency you want to deposit from the dropdown list. Once selected, the deposit instructions will appear. Select crypto from the dropdown list Follow the deposit instructions and select I've made the deposit once completed.Published on 24 Jun 2025Updated on 17 Nov 20253Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on 19 Dec 2023Updated on 3 Mar 2026970What's a dusting attack?
It's more like setting the stage for an attack — the first step in setting up a greater crypto scam.How do scammers know my wallet address? Most blockchain transaction data is publicly available. Anyone can view transaction records and wallet addresses through a blockchain explorer. While attackers can see wallet addresses, but they can't directly identify the owner behind them.How do I spot a dusting attack?Published on 4 Oct 2024Updated on 3 Mar 202613Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on 16 Mar 2026Updated on 6 Apr 20263Why is my deposit/withdrawal suspended?
Mainnet is a fully deployed and operational blockchain network, in contrast to a test net. This public blockchain infrastructure requires a consensus among the community before a transaction can be executed. When the mainnet goes live, the infrastructure is accessible to developers everywhere to use and build on. What's a mainnet upgrade? Mainnet upgrade is necessary, in order to facilitate a project's development.Published on 31 Aug 2023Updated on 26 Jan 2026992How do I activate my Pay?
Verify your identity for full accessWhy do I need to create a passkey to activate my Pay account? Pay accounts are based on smart contract wallet architecture. Creating a Pay account automatically generates a unique passkey. All transactions in Pay mode require user authorization via this passkey.What's the difference between Pay Passkey and Exchange Passkey? These are two distinct and independent passkey systems.Published on 16 Sept 2025Updated on 28 Jan 2026How do I automate my trades?
Develop and test your strategy: write your trading logic, backtest it with historical data, and test in a simulated environment. Deploy and monitor: once satisfied with the performance, deploy the bot and monitor its activity regularly. Explore our API documentation here to bolster your trading performance.How do I use copy trading? Find a trader to follow: browse the list of available traders and review their performance and strategies.Published on 1 Oct 2024Updated on 17 Nov 202510How do I convert my crypto?
There are 2 converting methods offered in OKX: Convert cash to cryptocurrency: Convert EUR to your preferred cryptocurrency Convert cryptocurrency to cryptocurrency: Convert your available cryptocurrency to your preferred cryptocurrency Open your OKX app, select Trade > Convert Opening Convert page from homepage Select either EUR or the available crypto in Convert from/to sections Note: only...Published on 5 Sept 2024Updated on 17 Nov 20257