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What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on 11 Oct 2024Updated on 6 Apr 2026434Scan to Pay FAQ
Yes, you can upload a QR code from your photo album.7. Which crypto tokens can I use to make a Scan to Pay payment? You can pay with USDG, USDT or USDC on X Layer that are held in your Pay account. Scan to Pay with other crypto tokens or networks are currently not supported yet.8. Can I cancel a Scan to Pay transaction after I start the process? You can cancel your payment as long as you haven't confirmed the payment with your Passkey.Published on 16 Sept 2025Updated on 12 Feb 20261Common scam tactics
They use various excuses to reject the user's requests to withdraw the money. Scammer is offering the user the investment opportunity by depositing more funds to go to next level for better earning Some investment scams will start with scammers offering seemingly attractive opportunities, promising high returns. These opportunities can cover various assets like stocks, real estate, cryptocurrencies, and more.Published on 28 Sept 2023Updated on 6 Feb 20262,632How can you protect yourself from a phishing attack?
A phishing attack is a prevalent online scamming method where perpetrators use various techniques to mimic the URL address and webpage contents of a legitimate website.Published on 17 Aug 2023Updated on 3 Mar 20263,694How do I use the custom formula feature?
With custom formulas, users can: Merge multiple charts: Create custom formulas involving various cryptocurrencies and seamlessly combine them into a single, comprehensive chart. Customize your insights: Leverage arithmetic operations like addition (+), subtraction (-), multiplication (\*), and division (/) to generate tailored insights and uncover unique trends. Analyze performance: Assess a token's strength by directly comparing its performance with others.Published on 5 Mar 2025Updated on 10 Sept 20254How do I use the custom interval feature?
Adapt to various market conditions: adjust intervals dynamically based on market volatility and trading goals. By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 10 Sept 20255What's the Nitro Spreads table view?
The sortable table view allows users to compare spreads side-by-side by sorting columns based on various criteria such as price, volume, and APR. This feature helps you evaluate the relative 'expensiveness' of different contracts and to track price changes over time.How does the Nitro table view handle spread volumes? The sortable table view integrates spread volumes directly into the table, providing a comprehensive overview of trading activity.Published on 16 Jul 2024Updated on 10 Sept 20253What should I do if my withdrawal isn't successful?
When you initiate a withdrawal on our platform and it doesn't arrive, it may be due to various reasons, such as the withdrawal being in progress, the withdrawal being canceled, or the funds being sent to the wrong address. The specific situations are as follows: Awaiting Withdrawal When you request a withdrawal on the platform, it goes through four stages: Withdrawal Request > Pending > Processing > Transferred Out.Published on 17 Oct 2024Updated on 29 Mar 2026246How do I find my user ID (UID)?
Think of it as your account’s fingerprint—exclusive to you and essential for various platform activities. Your user ID helps us to identify your account quickly and accurately, making it an important reference for customer support inquiries, security verification, affiliate programs, and certain transactions. Whether you need to retrieve account details, participate in referral programs, or troubleshoot issues with the support team, your user ID ensures smooth and efficient communication.Published on 20 Mar 2025Updated on 3 Dec 2025196How do I turn on and sync multiple charts on a screen?
Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view? Yes, you can apply indicators and tools to each chart individually, just as you would in single-chart mode.Can I adjust the layout of the charts after I’ve set them up? Yes, you can change the layout at any time by selecting a new multi-chart configuration.Published on 9 Aug 2024Updated on 10 Sept 202530How do I use recurring buy trading bot?
These bots offer various advantages that can enhance trading strategies and potentially increase portfolio growth. For more details, visit here.What are recurring buy trading bot? We offer a variety of automated trading functions as part of our trading bot, including recurring buy. It allows you to automate regular purchases for up to 20 different digital currencies, select the time, frequency, amount, and relative percentage asset allocation of the purchases.How do I set up recurring buys?Published on 30 Aug 2024Updated on 28 Jan 2026587How do I explore new tokens?
View all available options, as segregated according to their performance Within the page, there are various sections to help you trade better: What's Hot: within this section, you can explore the latest top tokens that most traders have actively traded in the last 24 hours. Top Gainers: this section is where you can find potential profit opportunities. Explore the latest trends in the cryptocurrency market and explore which cryptocurrencies are currently soaring in price.Published on 9 Aug 2024Updated on 17 Nov 2025What are the advantages of using cross margin and isolated margin?
The unified account supports various futures mode, including spot, margin, expiry futures, perpetual futures, and options . The margin modes are divided into isolated margin and cross margin. Each futures mode has its advantages, and you can choose based on your trade needs.1. Advantages of isolated margin: Position isolation reduces risk. The margin and profit and loss for each position are calculated separately.Published on 20 Mar 2023Updated on 2 Apr 202641How do I start trading cryptocurrency on OKX with Smart Trading?
The gateway is operated in partnership with various vendors and fiat processors, and supports instant buying of cryptocurrencies, which are then directly deposited into your OKX account. You can access the gateway by selecting Buy/Sell from the main menu on our website. Once the section loads, you'll see options for supported currencies you can pay with, those available to buy, and the various accepted payment methods.Published on 7 Apr 2024Updated on 15 Oct 202571How do I discover new tokens?
View all available options, as segregated according to their performance Within the page, there are various sections to help you trade better: What's Hot: within this section, you can discover the latest top tokens that most traders have actively traded in the last 24 hours. Top Gainers: this section is where you can find potential profit opportunities. Explore the latest trends in the cryptocurrency market and discover which cryptocurrencies are currently soaring in price.Published on 9 Aug 2024Updated on 10 Sept 202555