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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026455Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on 29 Feb 2024Updated on 29 May 2026259How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,047Why didn't the TP/SL execute at the set price?
Take Profit or Stop Loss trigger price was not triggered A take profit or stop loss order is only sent to the market after the trigger price is successfully met. When setting a take profit or stop loss order, you can choose one of the following trigger price types: Last Price, Mark Price, or Index Price. You can view the price trends for these three price types on the candlestick chart.Published on 13 Nov 2024Updated on 29 May 202611How do I buy and sell crypto with a third party?
Most of the settlements are done on-chain and should take up to 30 minutes, depending on the network.Published on 5 Sept 2023Updated on 29 May 2026677How do I place a TP/SL with Limit Order?
What's Take Profit (TP) and Stop Loss (SL)? Take Profit (TP) and Stop Loss (SL) are parts of One-Cancels-the-Other (OCO) order. OCO order is a pair of orders that are set simultaneously. If one order is triggered and executed, the other order is automatically canceled. This strategy allows traders to manage their trades more effectively by combining both a TP and an SL order.Published on 31 May 2024Updated on 29 May 2026286How do I verify my identity with Singpass?
: you'll be placed under review by us, and it'll take up 24 hours for it to complete.Published on 13 Sept 2024Updated on 29 May 20266Guide to ID and selfie photos for identity verification
Here's an example:How to properly take a selfie while holding my ID?Published on 13 Oct 2023Updated on 28 Jan 202613,950How do I add funds into my Pay balance?
Select the arrow icon in Pay Select the Transfer to portfolio option from the selection pop-up Follow the instructions as setHow long will it take for my assets to appear in my Pay balance? It typically takes a few seconds for transfer to be processed. We'll send an email and push notification once it's completed.Can I cancel the transaction after submitting it? No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required.Published on 16 Sept 2025Updated on 29 May 20261Knowledge test FAQ
You'll be notified in-app if you've passed or failed.How do I take the knowledge test? You can access the test here. Most users complete it within 5 minutes. OKX Singapore may determine to update the risk assessment according to its current policies and procedures and relevant regulations.Published on 3 Jun 2025Updated on 29 May 20262How do I opt out as an Accredited Investor?
The unstaking process may take time. During this period, your staked assets will be temporarily unavailable to sell or transfer until the unstaking process is complete. Closing certain accounts intended only for Accredited Investors that you hold with us. We'll send you a confirmation email after the opt-out process is completed If you're wondering how you can opt in to be treated as an Accredited Investor, visit here.Published on 8 Apr 2025Updated on 29 May 2026How do I deposit USD with International Wire transfer as a Singapore user?
If it takes longer, your request may require manual review, which can take 5-10 business days You will receive an email and in-app notification once the deposit instructions are ready Initiate the deposit Use your banking app or online banking to transfer funds to the recipient bank account shown in the deposit instructions This is a unique bank account number assigned to you.Published on 12 Mar 2025Updated on 29 May 20262What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on 30 Jun 2022Updated on 29 May 202697How do I use spot margin trading? (App)
Close Select Positions and select the specific position you want to close > select Close > Enter the price or select Market Price > Enter the desired amount > Close Note: customers can also choose the Take Profit(TP) and Stop Loss(SL) method to stop the position. This helps to SL or TP in a timely manner.Published on 20 Mar 2023Updated on 29 May 2026221How do I level up my trades with Mizar?
They can also set up rules such as taking profit, trailing, or more and manage their bots from external platforms such as TradingView. Smart Trade terminal: thanks to the TradingView integrated Chart Terminal, users can build up their trading indicators and signals on Mizar and pre-set their trades with Smart Trading Tools. Users can split up their trades into multiple entries or take profit at different times in an automated way.Published on 28 Mar 2024Updated on 29 May 20265