All
FAQ
Announcements
Product documents
OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Jan 8, 2026FAQ327How do I deposit USD with a debit card?
Provide your card details to add your debit card, then select Next Provide your billing address, then select Next Complete the debit card verification process Note: you'll have 60 minutes to complete your debit card verification before completing your order.Published on Mar 2, 2026Updated on Mar 2, 2026FAQHow do I buy crypto with debit cards?
You can skip this step if you have already added a card Provide your card details to add your debit card, then select Next Provide your billing address, then select Next Complete the debit card verification process Note: you'll have 60 minutes to complete your debit card verification before completing your order.Published on Sep 13, 2024Updated on Feb 19, 2026FAQ5How do I verify my identity with ID and selfie photos?
.; Make sure your ID isn't blocking your face or blocked by your fingers. The information collected is for the sole purpose of completing the verification process. If you have any questions, please contact our customer support. Find the list of identification details required to complete the identity verification process here.Published on Sep 4, 2024Updated on Mar 10, 2026FAQ43Google Pay – Additional Terms
Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device?Published on Aug 8, 2025Updated on Oct 3, 2025FAQ9Apple Pay – Additional Terms
Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ9What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on Oct 18, 2024Updated on Mar 3, 2026FAQ662What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on Oct 17, 2024Updated on Feb 2, 2026FAQ237How do I buy crypto with Apple Pay?
For the best experience, please add your card directly through the Apple Wallet app. Once added, you can choose Apple Pay as your payment method on our app to buy crypto with that card.Published on Jul 22, 2025Updated on Dec 3, 2025FAQ1How do I buy crypto with Google Pay?
On the app Before you begin, ensure you've added a valid US-issued Visa or Mastercard debit card to your Google Wallet. This step is required for Google Pay to be used as a payment option.Published on Jul 22, 2025Updated on Jan 30, 2026FAQ3What should I do if I want to withdraw assets that are not supported on other platforms?
For example, during a high volume of NFT transactions, the Ethereum network can become congested, leading to longer withdrawal times and block confirmation times, which means assets may not arrive promptly. Different platforms or wallets have varying requirements for the number of block confirmations.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ9OKX Web3 wallet customer review reward from Sourceforge terms and conditions
If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.Published on Aug 7, 2023Updated on Aug 28, 2025FAQ55OKX customer review reward from Sourceforge terms and conditions
If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.Published on Aug 7, 2023Updated on Oct 8, 2025FAQ85How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on Aug 21, 2023Updated on Mar 3, 2026FAQ11,995Common scam tactics
Avoid casually sharing personal information such as Social Security numbers, bank account details, or credit card information. Only provide this information to trusted entities or individuals. Don't easily trust tempting messages. Private transactions carry significant risks. Don't readily believe messages on social platforms that encourage using digital assets for virtual recharge card transactions at high purchase prices or low selling prices.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,596