All
FAQ
Announcements
Product documents
How do I find my deposit address and tag/memo/comment?
On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address? Select the crypto asset and corresponding network Under the deposit details section, select Address In the regular address section, select Generate new address Note: You can generate up to 20 addresses. Once generated, the addresses can't be deleted.Published on Aug 22, 2023Updated on Mar 22, 202667,945Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...Published on May 13, 2024Updated on Sep 8, 2025340US Crypto gift FAQ
The campaign and referral program operate on a first-come, first-served basis. OKX may modify or terminate the promotion at any time, at its sole discretion, with or without notice.Published on Nov 24, 2025Updated on Dec 2, 20253Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on Mar 3, 2026970How do I set up a recurring buy plan?
When will my recurring orders be executed? Your recurring orders will be automatically executed at the time you set up your plan and on the frequency you selected. If you create a weekly plan at 11:05 AM on Tuesday, your future orders will be completed every Tuesday at 11:05 AM. You can check the date of your next order with your plan details.3. How do I manage my recurring buy plan? You can manage your plan easily from your plan details.Published on Jan 23, 2025Updated on Dec 31, 202550Why is my deposit/withdrawal suspended?
A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal...Published on Aug 31, 2023Updated on Jan 26, 2026978OKX Web3 wallet customer review reward from Sourceforge terms and conditions
It does not constitute and shall not be considered as an offer, solicitation or recommendation, to deal in any products (including any NFT or otherwise), or as financial or investment advice. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com. This promotion is on a first-come, first-served basis, and a maximum of 150 eligible participants will each receive the Gift. Limit one (1) gift per recipient.Published on Aug 7, 2023Updated on Aug 28, 202555OKX Learn to Earn: BTC halving 2024 event rules
Rewards shall be distributed to your OKX account within 48 hours upon successful KYC completion. Note: before claiming the reward, you must complete the identity verification on your OKX account. Failure to do so will be considered as forfeiting your eligibility for any rewards.How many prizes are up for claims?Published on Mar 26, 2024Updated on Aug 28, 20256,675OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
Rewards shall be distributed to your OKX account within 48 hours upon successful KYC completion. Note: before claiming the reward, you must complete the account verification on your OKX account. Failure to do so will be considered as forfeiting your eligibility for any rewards.How many prizes are up for claims?Published on Dec 26, 2023Updated on Aug 28, 20254,135OKX Learn to Earn with OKX and TON (The Open Network) event rules
Rewards shall be distributed to your OKX account within 48 hours upon successful KYC completion. Note: before claiming the reward, you must complete the account verification on your OKX account. Failure to do so will be considered as forfeiting your eligibility for any rewards.How many prizes are up for claims?Published on Dec 14, 2023Updated on Aug 28, 2025779How do I activate my Pay?
Why do I need to create a passkey to activate my Pay account? Pay accounts are based on smart contract wallet architecture. Creating a Pay account automatically generates a unique passkey. All transactions in Pay mode require user authorization via this passkey.What's the difference between Pay Passkey and Exchange Passkey? These are two distinct and independent passkey systems.Published on Feb 11, 2026Updated on Mar 11, 2026How do I convert my crypto?
Open your OKX app, select Trade > Convert Opening Convert page from homepage Select the available crypto in Convert from/to sections Insert the amount and select Preview order to check the order details Select Confirm to complete your order Note: Only supported crypto for Convert will be shown You can convert your cryptocurrency in USD value to another cryptocurrency that you preferPublished on Sep 5, 2024Updated on Nov 17, 2025359Why did my identity verification fail?
Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.Published on Aug 8, 2024Updated on Jan 2, 202640How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email...Published on Sep 6, 2023Updated on Feb 9, 20264,051How do I update my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address...Published on Sep 6, 2023Updated on Oct 15, 20251