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How do I check my deposit progress?
You will see the deposit amount, deposit status, and deposit time on the details page Select View on blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and go to Assets and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress FindPublished on Aug 13, 2023Updated on Mar 3, 20268,784What is the New User Full Rebate Program?
Timely enrolment: You must enroll in this Program before the expiry of your activity period, which shall begin at the time of your account registration. Eligible jurisdictions: You must be a resident of a country or region where this Program is available at the time of enrolment. OKX reserves the right to amend the list of eligible jurisdictions at any time without prior notice.2. How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on Mar 16, 2026How do I use the custom interval feature?
With custom interval, users can: Set personalized time intervals: customize chart intervals beyond predefined options (for example, 2-minute, 7-minute, 45-minute). Improve technical analysis: analyze price movements with more precision by using time intervals that match specific trading strategies. Enhance decision-making: gain better insights into short-term or long-term market trends that might not be visible in standard intervals.Published on Mar 5, 2025Updated on Sep 10, 20255Introducing USD deposits and withdrawals
More options will be coming soon.What are the USD deposit and withdrawal fees, limits, and processing times?Fees and processing times Payment method Currency Channel Deposit Fees Withdrawal Fees Processing Time Local bank Transfer USD Domestic wire transfer N/A $30 Up to 3 business days, depending on your sending/receiving bank Bank transfer (ACH) N/A N/A Deposits are instant.Published on Feb 14, 2025Updated on Mar 3, 202613My phone isn't working, what should I do?
You can do it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times Clear OKX mobile app cache or desktop browser cache and cookies Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app If this doesn't help, you'll need to change your phone number.Published on Aug 1, 2024Updated on Jan 27, 20267How do I download my account statements?
The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time. Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on Nov 6, 2024Updated on Mar 4, 202672Buy/sell/convert spread disclosure
At the time you receive the quote, the maximum spread — including market maker fees — will not exceed the disclosed amount in the table. Market volatility and any price movement between the time you receive the quote and the time you initiate the trade may affect the final spread. In certain cases, such as during extreme market conditions, your order may fail, and you will need to submit a new one.Published on Apr 15, 2025Updated on Jan 22, 20262How do I use a physical security key to protect my account?
One-time CAPTCHA-based authentication Similar to other traditional authenticators (for example, Google Authenticator or Microsoft Authenticator), which generates time-based one-time passwords (TOTP).Published on Jan 10, 2025Updated on Feb 12, 202617,350US Referral Bonus Terms and Conditions
It reserves the right to modify these terms and conditions at any time, exclude any participants from this promotion, and/or cancel this promotion without notice and in its sole discretion. Any violation of these terms or the OKX U.S. Terms of Service at any time may disqualify such customer from this promotion.Published on May 16, 2025Updated on Nov 17, 20252How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on Oct 17, 2024Updated on Jan 1, 2026394What can I do if my device is running in an unsafe environment?
Trojan horse viruses are likely to be present in browsers and input method applications.What should I do if my account is automatically logged out on the PC (requires device time calibration)? For the security of your account, we recommend calibrating your device time and then trying to log in again. If the issue persists, please check and adjust your device’s time settings.Published on Jan 19, 2023Updated on Feb 12, 2026297I haven't received the SMS code
Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on Feb 9, 202621Buy Streak terms and conditions
Note that if you enroll on the last day, you must also complete your Day 1 buy on the same day, otherwise you will not have enough time to complete your streak. Insufficient Remaining Time: If you break your streak late in the campaign (for example, missing a buy on the second to last day of the Completion Window), you will be unable to earn the Streak Reward.Published on Jan 9, 2026Updated on Mar 13, 2026How do I set up a recurring buy plan?
Just like one-time orders, if there might not be enough funds in your OKX account or in the payment method you selected to execute the recurring buy plan. We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification. Note: an order can also fail due to a technical issue at times.Published on Jan 23, 2025Updated on Dec 31, 202550US New User Promotion Terms and Conditions
It reserves the right to modify these terms and conditions at any time, exclude any participants from this promotion, and/or cancel this promotion without notice and in its sole discretion. Any violation of these terms or the OKX U.S. Terms of Service at any time may disqualify such customer from this promotion.Published on May 16, 2025Updated on Nov 17, 20254